Question about cancellation rules

[lizanne]

I think I have this straight, but before I call MS I'd like to be clear in my mind.

We were using Aug'08 points for a stay from 10/13/08 thru 10/20/08. We're going to cancel and I have to take care of this. My DH has always been the one to call MS.

I believe I have to call at least 31 days (Sept 11th) in advance of the first day of the reservation in order to have the points put back into our account and then we can bank by the new banking dates if that's what we decide to do. I don't think there's any penalty as long as we cancel before the 31 days out.

We had to cancel once before but that was only a week in advance and the points went into a holding account and we could only use them under certain conditions.

I don't want to wait 'till the last day, but I don't want to cancel too early in case someone (family) may want to go.

If someone could confirm that I'm right I'd appreciate it. If I'm wrong, please help. Thanks.

 

[bellazachmom]

You are correct.

You said you are using Aug 08 points, so I am assuming that you have an August Use Year ... is that correct?

That would mean as long as you get them back to your regular account by September 11th, as you stated, you will have until March 31st to bank them.

Hope this helps!

PS -- if I am wrong, another DISer will be along shortly to correct us both!

 

[lizanne]

Thanks Jennie. I feel better knowing I have the right date. I know I could call MS and verify, but whenever I think of it, it's too late to call.

BettyAnne

 

[RobDoc]

If you know you need to cancel there is no reason to wait until 31 days prior. You can call today and cancel the reservation and bank the points with the same call. 31 days is the timeline to prevent the points from going into the Holding Account. They would still be returned to your account as long as the reservation is cancelled by the day before arrival. Holding Account points could not be banked so cancelling 31 or more days before arrival is a better plan if you know you won't be keeping the reservation.