PSA: Check your room type carefully w/fixed week reservation after points reallocation

[kungaloosh22]

If you have a guaranteed week contract, and the point chart changes to be in your favor, make sure to check the room type of your automatic reservation. I have a fixed week 43 Poly Lake View studio. With the recent point chart reallocation, my 168 point guaranteed contract is now a good deal, as the room normally now requires 181 points. But my automatic booking downgraded me to a standard view room (153 point room) for the 168 points.

To Disney's credit, they fixed the issue promptly and courteously when I contacted them, and I was able to resolve the problem via member services chat. So no worries there. I just wanted to let people know to watch for this possibility, as I didn't notice it at first myself.

 

[Royal Consort]

Thanks for the info. Bit rough that the owner needs to contact Disney for the agreed contract terms! We have a FW at Riviera standard view so I'm not sure they can downgrade us much unless they shove us in a tower!

 

[LAX]

If you have a guaranteed week contract, and the point chart changes to be in your favor, make sure to check the room type of your automatic reservation. I have a fixed week 43 Poly Lake View studio. With the recent point chart reallocation, my 168 point guaranteed contract is now a good deal, as the room normally now requires 181 points. But my automatic booking downgraded me to a standard view room (153 point room) for the 168 points.

To Disney's credit, they fixed the issue promptly and courteously when I contacted them, and I was able to resolve the problem via member services chat. So no worries there. I just wanted to let people know to watch for this possibility, as I didn't notice it at first myself.

I wonder if it has to be "fixed" manually every year until the next allocation that ends up requiring less points than your contract.

LAX

 

[kungaloosh22]

I wonder if it has to be "fixed" manually every year until the next allocation that ends up requiring less points than your contract.

Ugh, I hope not!

For now I'm happy to give them the benefit of the doubt, and if this is a software bug, assume it will be fixed in a reasonable amount of time. That said, I could also see such a fix constantly slipping down the priority list, given that it probably affects a small number of people at this point and there's a "workaround" (i.e. call to request a manual fix).

I think there's another disboard member who has a week 44 Poly Lake View. I'm hoping he weighs in on whether this happened to him this year, too. Hopefully mine was just a random one-time glitch.

 

[Sandisw]

Ugh, I hope not!

For now I'm happy to give them the benefit of the doubt, and if this is a software bug, assume it will be fixed in a reasonable amount of time. That said, I could also see such a fix constantly slipping down the priority list, given that it probably affects a small number of people at this point and there's a "workaround" (i.e. call to request a manual fix).

I think there's another disboard member who has a week 44 Poly Lake View. I'm hoping he weighs in on whether this happened to him this year, too. Hopefully mine was just a random one-time glitch.

The other option is human error with all the new CMs. Most FWs are for this time of year and maybe just someone who didn’t know?

I am hoping that is the case for everyone.

 

[kungaloosh22]

The other option is human error with all the new CMs. Most FWs are for this time of year and maybe just someone who didn’t know?

I am hoping that is the case for everyone.

Oh that could be! I was thinking the fixed reservations are automated, but if they're entered manually this was probably just human error.