Project Screen Website, “Helping Disney Cruise Line guests complete pre-sailing Covid-19 protocols” in Europe

[cwis]

Looks like the Project Screen website is up:
https://www.projectscreen.co.uk/portaldcl/

While DCL says that guests cruising on European may submit their health records “no sooner than two weeks before sailing”, it looks like there is a little delay for the first cruise, scheduled May 21st. Quoting their website: “Guests scheduled to embark on the May 21 sailing from Barcelona, Spain can upload the required health documents to Sail Screen beginning Monday, May 9.”

 

[AquaDame]

I'm going to sticky this for the summer cruises unless something changes; thank you for sharing!

 

[Mom2MoonKnight]

Thank you for posting the link. As a guest going on the Magic in a few weeks, this was the first time I have read anything about debarkation testing in Europe. Is this required?

 

[cwis]

Thank you for posting the link. As a guest going on the Magic in a few weeks, this was the first time I have read anything about debarkation testing in Europe. Is this required?

Quoting Disney Cruise Line Debarkation Day: Know Before You Go:

Debarkation Day COVID-19 Antigen Testing
All unvaccinated Guests on 5-night and longer sailings are required to take a COVID-19 antigen test (paid for by Disney Cruise Line) on the ship the day before debarking.

Their site also mentions cruisers needing a test for they journey back home, naming “Inspire Diagnostics”. Maybe (probably, given the amount of US sailers in Europe) there is a similar agreement with Prenetics.

 

[lanejudy]

Thank you for posting the link. As a guest going on the Magic in a few weeks, this was the first time I have read anything about debarkation testing in Europe. Is this required?

Also be aware of any country-specific requirements for your embarkation and debarkation ports. DCL is not managing that for passengers, you need to be informed and plan accordingly.
https://disneycruise.disney.go.com/why-cruise-disney/experience-updates/europe-protocols/

 

[Mom2MoonKnight]

Thanks. Greece, Italy, and Croatia dropped testing requirements. I didn’t know if it was a DCL requirement for debarkation, but appears not for those who are vaccinated.

 

[cwis]

The Project Screen website is now open.

Interestingly, there is no field to indicate a “booster”. I have filled the 1st and 2nd date, attached my vaccination card with the EU QR code. It was approved a few minutes later and I received an email to confirm.

DW has recently recovered and sent their positive test result. No letter from her physician was required. She has been “cleared to arrive” but not yet “cleared to sail”, I believe this requires a manual process.

 

[cwis]

DW is struggling with Prenetics. She has recently recovered, uploaded her proof of vaccination + positive Covid test, unfortunately she is “clear to arrive” and not “clear to sail”. A few dozen mail later plus a letter of recovery, they finally acknowledged her record is “recently recovered” but somehow she is still “clear to arrive” and they do not understand why.

Lesson learned, if you recently recovered, send a PDF with both your positive covid test + letter of recovery, even if the site asks only from the former. It might help you be “clear to sail” and not fall into the loop.

 

[cwis]

On another note, we are sailing on B2B and wonder how the second cruise will appear. Finger crossed we'll not have to deal with it with their support…

 

[cwis]

After much drama, DW was finally able to get a “senior agent” to escalate the issue and have her QR code corrected, she is now “clear to sail”.

And when we thought we were done with Prenetics…

…we are set to sail on a back to back.

And guess what?

There is NO WAY to add another cruise to their website.

To make things worse, their FAQ states:

How do I add another cruise?
Please contact customer service, and we’ll add your new cruise once your previous cruise has disembarked.

…which means that nobody at Disney's or Prenetics' ever thought about back to back cruisers.

Well, another email sent to their customer service…

 

[cwis]

So far no luck in registering for the second B2B cruise.

Prenetics advises to create a new account using a new email address, unfortunately that isn't working.
I've sent another email and I'm waiting for their reply…

 

[cwis]

So far no luck in registering for the second B2B cruise.

Prenetics advises to create a new account using a new email address, unfortunately that isn't working.
I've sent another email and I'm waiting for their reply…

Sent quite a dozen emails to Prenetics (basically one email out of two they advice “you can register no sooner than two weeks before”, then I reply I am two weeks before, then they ask for my cruise number, then I reply… and then back to square one).

DW was more lucky, she got to the point the advisor recognized something was wrong and escalated her number. Fortunately this will fix it for both of us (we're sharing the same reservation/stateroom).

 

[cwis]

Update: we're going crazy. We can't find a way to upload our documentation on Prenetics for our second B2B cruise. It sounds like its the first time they ever hear about B2B cruisers. Even had to explain what a “back to back” cruise is, and why it would be nice if we could be cleared for our second cruise before the first one started.

We're now at 30+ emails and they're not able to find out what needs to be done. Tried to reach social media team as well, unfortunately they have limited power (though it's nice because at least they understand the issue, even though they're unable to help fix it).

In the end we're not too concerned as we know Guest Services will probably be able to find a way. Not exactly how we wanted to spend our time on the ship…

 

[cwis]

Update: we're going crazy. We can't find a way to upload our documentation on Prenetics for our second B2B cruise. It sounds like its the first time they ever hear about B2B cruisers. Even had to explain what a “back to back” cruise is, and why it would be nice if we could be cleared for our second cruise before the first one started.

We're now at 30+ emails and they're not able to find out what needs to be done. Tried to reach social media team as well, unfortunately they have limited power (though it's nice because at least they understand the issue, even though they're unable to help fix it).

In the end we're not too concerned as we know Guest Services will probably be able to find a way. Not exactly how we wanted to spend our time on the ship…

Update: no update.

No news from Prenetics.

I thought Disney's IT was worst and boom, a new winner has arrived.

 

[Mom2MoonKnight]

Update: no update.

No news from Prenetics.

I thought Disney's IT was worst and boom, a new winner has arrived.

I feel terrible for you.

Sending some pixie dust your way

 

[CarolynU]

Update: we're going crazy. We can't find a way to upload our documentation on Prenetics for our second B2B cruise. It sounds like its the first time they ever hear about B2B cruisers. Even had to explain what a “back to back” cruise is, and why it would be nice if we could be cleared for our second cruise before the first one started.

We're now at 30+ emails and they're not able to find out what needs to be done. Tried to reach social media team as well, unfortunately they have limited power (though it's nice because at least they understand the issue, even though they're unable to help fix it).

In the end we're not too concerned as we know Guest Services will probably be able to find a way. Not exactly how we wanted to spend our time on the ship…

We had to use Prenetics last year for the staycations and I thought I was going crazy too. However, last year masses of guests sailed B2B and so they have come across the situation before. Loads of times.
From memory I think we just had to start all over again from scratch but couldn’t upload PCR result for unvaccinated minors as we were already on the ship so they cleared everyone to sail and were tested again on the ship!
I bet that system has been amended now to no-one knows what they are doing!

 

[cwis]

I feel terrible for you.

Sending some pixie dust your way

Thank you so much!

Once again not too worried as we're pretty sure Guest Services will be able to fix it. In the end we'll laugh about it when all this policy has ended.

We had to use Prenetics last year for the staycations and I thought I was going crazy too. However, last year masses of guests sailed B2B and so they have come across the situation before. Loads of times.
From memory I think we just had to start all over again from scratch but couldn’t upload PCR result for unvaccinated minors as we were already on the ship so they cleared everyone to sail and were tested again on the ship!
I bet that system has been amended now to no-one knows what they are doing!

It might not help that we are actually the first cruise in Europe for this year, so obviously one of the first to do a B2B.
What's frustrating it that at one point we got phoned by Prenetics, by someone who actually seemed to understand the issue and offered to take over. They asked that we reply to the email with our proof of vaccination and username / password of Disney's site. We replied with our proof and of course NOT with our Disney's credentials, but instead with Project Screen's. Thought we were done and the next day we got another mail from someone “taking over the case” that said they didn't understand what their coworker has attempted to do and suggest that maybe we do it ourself “once” our register window opens 14 days prior. This is so frustrating.

 

[CarolynU]

Thank you so much!

Once again not too worried as we're pretty sure Guest Services will be able to fix it. In the end we'll laugh about it when all this policy has ended.

It might not help that we are actually the first cruise in Europe for this year, so obviously one of the first to do a B2B.
What's frustrating it that at one point we got phoned by Prenetics, by someone who actually seemed to understand the issue and offered to take over. They asked that we reply to the email with our proof of vaccination and username / password of Disney's site. We replied with our proof and of course NOT with our Disney's credentials, but instead with Project Screen's. Thought we were done and the next day we got another mail from someone “taking over the case” that said they didn't understand what their coworker has attempted to do and suggest that maybe we do it ourself “once” our register window opens 14 days prior. This is so frustrating.

Trust me I feel your pain!
I had this merry go round to do for four of us twice!
Stuff kept getting rejected and meeting the criteria seemed to be never ending. If it’s any consolation every single person sailing seemed to be moaning and having different problems but no one actually got rejected at the end.
Somehow it all worked. I think you are right the early sailings are probably the trickiest.

 

[cwis]

Trust me I feel your pain!
I had this merry go round to do for four of us twice!
Stuff kept getting rejected and meeting the criteria seemed to be never ending. If it’s any consolation every single person sailing seemed to be moaning and having different problems but no one actually got rejected at the end.
Somehow it all worked. I think you are right the early sailings are probably the trickiest.

Hope so! At least unless things have gone very wrong, we're still cleared for our first cruise. So not all is lost!

 

[Face Like Fizz]

Regarding recovery proof, I have used my NHS Scotland recovery certificate (downloaded via NHS Inform). I uploaded the PDF and it has been accepted without issue.