Woot, 2 of us got our problem fixed!

Goofy_Bob, that's so sweet of you to offer me your extra chair. Thankfully I don't need it now because my problem was fixed as well late last night, I think around 10:30pm EST. Couldn't get online yesterday to provide an update because I have dial-up, and we couldn't tie up the phone line. By the time it was fixed, I was too exhausted to fight my tempermental computer.
Here's my tale from yesterday:
My mom called WDW Mail Order fairly early. They were totally, utterly lost. Didn't understand the problem at all. And so, after maybe 30 minutes, the call was transferred to Kathy, who I think works solely with pins. She didn't exactly understand it either, but she took down all of the information (talked to me and my mom) and said she would forward it on to the right department. She was very apologetic for what had happened (and I didn't even get around to telling her the Contact Us horror stories), and was really a pleasure to talk to. She too thought the codes were random, but I explained they're supposed to match the real life pin and the image on the card (ex. Minnie sitting on a Pirate Couch real life pin is attached to a card that depicts the couch, and thus it should give you a pirate couch). No one gave us any trouble about it being non-returnable; we told them right away it was a defective card. This is where I wish there would be some consistency across the company. As with anything else in life, one person tells you one thing, someone else tells another person something completely opposite.

That's not right what Mail Order told you, Goofy; if something they sell is defective, they have a responsibility to address it.

Anyhow, she said we would receive a call at some point from the 407 area code.
Later yesterday, my mom called VMK General Operations. Left a message, then had to call back because she forgot to give them the actual code the first time. As mentioned, around 10:30 we got a call from California. Not sure if it was the same man dizpinfriend or Goofy talked to, but he was very kind and very helpful. Talked to both my mom and I, and he saw the problem fairly quickly. He added the Stern Chair to my inventory and allowed me to keep the pirate stool and stick as well for my trouble. I haven't seen it yet (game's taking a long time to load), but I'm excited and relieved. I'm
VERY happy with how he handled things, and I wish everything was handled in that manner. My mom mentioned he said they were slammed with emails and messages, and as I somewhat suspected and Lime mentioned, the "Your request for help is closed" message is automated in some way or another. I'm thrilled my problem is finally fixed, but they really need to figure out some way to deal with messages sent to them. You shouldn't have to jump through a ring of fire to get a simple code problem fixed.
Thank you again, sir, for your help. And dizpinfriend, if you hadn't given me the number, I'm guessing my head would still be ready to explode over this. Mal, you gave great advice as well and it is appreciated. Thanks again, Goofy for the kind offer.
They fixed it, they fixed it, yay!
