Problems with code from VMK Pin Series; Update: they fixed it!

Call me crazy, but couldnt you just trade the barstool for the chair you want?
I am pretty sure I have that chair and would be more than willing to do the swap
 
Heh, I suppose that would be one way to fix it Doc. While I did think of it I dismissed right away figuring people wouldn't want to get rid of their New Hotness chair (new release) for Old and Busted stool (re-release of lesser Pirate Quest item).

Also, when I first reported the problem a month ago I didn't think it would turn into an Epic Struggle Between Right and Wrong or whatever ;) - I figured a quick e-mail, a couple clickity-clacks on their end and the problem would be resolved. Honestly, I figured the staff that would reply to my messages was just out for the holidays and/or playing catch up after said holidays. I only started to really get upset when we're into the third week of Jan and still nothing. Sorcerer's plea only reminded me of my own situation.

Finally, while a simple in-game trade might resolve my pin card issue, I'm still stuck on my bad Gold Snowman card for me dear ol Mum.
 
Well, something worked. You bang enough bells, eventually someone will wake up I guess. I just got off the phone with Vince at VMK Operations. Nice fellow. He says he got a message to immediately follow-up on my problem and so he called me.

I told him of what had happend with the Gold Snowman and he was able to look up and confirm the details of my story. He immediately understood the issue with the Pin Card. He said they've had a couple dozen or so of those that were bad and they're aware of that issue.

He took some info from me including the bad codes. It was important that I had the bad codes so they could track them and he "donated" the missing snowman and chair to my inventory. In fact, for all my trouble he gave me an extra chair! I was online at the time and I opened my window and poof there they were!

He apologized about the delay in my getting a response. He says they had a database failure recently and have lost some messages. That combined with an overwhelming amount of incomming new messages (related to the new features/land) they have really been set back, but they're working to get back on track and improve this feature.

Since they were aware of the pin card stern chair/barstool mix-up, and being mindful of Sorcerer and other Dissers out there who've been similarlly vexed, I asked if he could fix them now if I gave him your names, but he couldn't because of privacy issues. He replayed the company line about Contact Us really being the best avenue for help. Reminding that it's important to include as much detail as possible including the bad code number, etc. I explained Sorcerer's issues with false fixes/no response and he said it would also be good to call and leave a voice mail as I did and suggested I post the number (407-566-4421). He reminded that it's important to speak slowly and clearly, leaving your name, phone number (personally I've always found it best to leave my number once at the beginning and twice at the end of all formal messages) and a description of the issue.

With that said, SorcererDonald16 send me a PM and we'll arrange to meet in VMK. I'll give you my bonus Galleon Stern Chair. If you ever get yours replaced you can give it back if you'd like, and if not, well that's ok too. :cloud9:
 
that is awesome news!!!

who belongs to that phone number? so I can add it to the players guide.
 

that is awesome news!!!

who belongs to that phone number? so I can add it to the players guide.
Yes I thought so. And funny still, I got a second call from Vince about an hour ago. It seems he just got the message I left this morning and wondered if I needed additional help. Heh. No that was just part of my broadside attempt to reach someone, I told him. I'm all good.

That number could best be listed as:

VMK Operations
(407) 566-4421

Near as I can figure it's only ever answered by a machine. For you kiddies out there, before you call remember this may be a toll call (ie long distance) so get your parents permission. And as I mention above, whenever leaving a message be sure to speak clearly and slowly and carefully leave your number (including area code, possibly repeating at the beginning and end of the message). Maybe even write down what you're going to say before you call and practice it once or twice so you don't studder or fill it with "uh" - Maybe say something like:

"Hi, I'm Bob Lastname and my number is 6-1-9-5-5-5-1-2-3-4 and I'm calling because [insert description here]. So again, I'm Bob Lastname and my number is 6-1-9-5-5-5-1-2-3-4. That number again is 6-1-9-5-5-5-1-2-3-4."
 
Woot, 2 of us got our problem fixed! :yay: Goofy_Bob, that's so sweet of you to offer me your extra chair. Thankfully I don't need it now because my problem was fixed as well late last night, I think around 10:30pm EST. Couldn't get online yesterday to provide an update because I have dial-up, and we couldn't tie up the phone line. By the time it was fixed, I was too exhausted to fight my tempermental computer.

Here's my tale from yesterday:
My mom called WDW Mail Order fairly early. They were totally, utterly lost. Didn't understand the problem at all. And so, after maybe 30 minutes, the call was transferred to Kathy, who I think works solely with pins. She didn't exactly understand it either, but she took down all of the information (talked to me and my mom) and said she would forward it on to the right department. She was very apologetic for what had happened (and I didn't even get around to telling her the Contact Us horror stories), and was really a pleasure to talk to. She too thought the codes were random, but I explained they're supposed to match the real life pin and the image on the card (ex. Minnie sitting on a Pirate Couch real life pin is attached to a card that depicts the couch, and thus it should give you a pirate couch). No one gave us any trouble about it being non-returnable; we told them right away it was a defective card. This is where I wish there would be some consistency across the company. As with anything else in life, one person tells you one thing, someone else tells another person something completely opposite. :rolleyes: That's not right what Mail Order told you, Goofy; if something they sell is defective, they have a responsibility to address it. :sad2: Anyhow, she said we would receive a call at some point from the 407 area code.

Later yesterday, my mom called VMK General Operations. Left a message, then had to call back because she forgot to give them the actual code the first time. As mentioned, around 10:30 we got a call from California. Not sure if it was the same man dizpinfriend or Goofy talked to, but he was very kind and very helpful. Talked to both my mom and I, and he saw the problem fairly quickly. He added the Stern Chair to my inventory and allowed me to keep the pirate stool and stick as well for my trouble. I haven't seen it yet (game's taking a long time to load), but I'm excited and relieved. I'm VERY happy with how he handled things, and I wish everything was handled in that manner. My mom mentioned he said they were slammed with emails and messages, and as I somewhat suspected and Lime mentioned, the "Your request for help is closed" message is automated in some way or another. I'm thrilled my problem is finally fixed, but they really need to figure out some way to deal with messages sent to them. You shouldn't have to jump through a ring of fire to get a simple code problem fixed.

Thank you again, sir, for your help. And dizpinfriend, if you hadn't given me the number, I'm guessing my head would still be ready to explode over this. Mal, you gave great advice as well and it is appreciated. Thanks again, Goofy for the kind offer.

They fixed it, they fixed it, yay! :cheer2: :woohoo: :banana:
 
Yay Sorcerer! I'm glad you got fixed! Woot woot! :woohoo:

It stinks we have to jump so many hurdles, but it's good we have this Dis community to give us the edge and help us with info and support.

Thanks Disboards!
 
/
I just called and left my message. Here's hoping!
 
Hey Dare ah Zoo, good luck. Did you speak clearly and repeat your phone number like a good little girl? lol
 
:cool1: Goofy and Sorcerer - Glad to hear you both had your issues resolved. I had spoken to Vince, who I think handled Goofy's issue as well.
 
:cool1: Goofy and Sorcerer - Glad to hear you both had your issues resolved. I had spoken to Vince, who I think Goofy handled Goofy's issue as well.

I just checked my email, and I got an email late last night from QA_Flynn. They (not sure if that's a he or a she; I've never even heard of this particular tester) said they were sorry for the trouble I had getting the issue resolved. It said their records showed I had recently spoken to Vince and he had fixed the problem, and they thanked me for playing. So, Vince is our VMK Hero. :woohoo: Thanks again, sir! I appreciated the message from Flynn as well. This whole thing has caused me a lot of grief, and it is nice to know people actually feel bad about what I went through. Extra aggravating to me because I love Disney so much and have never had such a nightmare of a problem getting a small problem fixed.

And yes, the DIS rocks! :wizard: From dining recommendations to park tips to VMK phone numbers, I'd be lost without this lovely place. :goodvibes
 
Ok i guess I will go and enter in my codes now and see what happens... lol

Glad to see they finally fixed it for you!
 
:cool1: :yay: :cool1: :yay: :cool1: :yay: :cool1: :yay: :cool1: :yay: :cool1:

Great to hear that this was attended to for several having issues. Yay for you!
 
Vince is totally Da Man! He helped Dizpinfriend, myself and Sorcerer. I wonder if he'll be the same fellow who helps Dare & Bird.

Good luck Beaufort, I hope your cards work fine!
 
Hey Dare ah Zoo, good luck. Did you speak clearly and repeat your phone number like a good little girl? lol

Yes, and I made sure that I had a piece of bread in my mouth while I did it!
 
The evening I got everything resolved I e-mailed Mr. Yanover a note to say thanks and let him know I was taken care of. He replied and his entire response message:
A man of many words. lol ;)
 

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