How terrible...all the problems just seemed to "snowball" from the first incident. I feel so sorry for you and your family, especially with your children involved (and having to witness an assault).
Over the years, we have had our share of "experiences" at WDW. Most are extenuating, and have nothing to do with Disney, or Disney's policy. There is no way any business or theme park can "control" the behavior of it's guests.
We have experienced more than one altercation with excessively inebriated people. On every occasion, park security responded immediately, and the perpetrators were literally "escorted" away. On one occasion in particular, we also went with the security personnel. I was assaulted (well, nearly...as my DH actually intervened...or I would have been struck on the head from behind. DH has boxing skills, having won a GM in the HW div. of the USGG competitions -more than once) by a brazilian guest. Two CM's witnessed the entire thing, and accompanied us to the S.O for statements.
We were headed to the HDD revue for dinner. The Sec. officers gave us a ride in their vehicle. They were very nice and professional. We never filed anything, or contacted anyone further with regards to this incident. When we returned to our resort, the Sec. manager for the park had left a message on our machine. He "comped" one night in the resort, and also left two-day park passes at the desk. We were absolutely shocked and surprised by the gesture.
Last summer, I was "hit" in the back of the leg (near the A. Tendon) by a rented stroller in AK park. The strollers are ill-designed and cause injury when they contact/strike another person.I was waiting for DH & DD as they rode the Kali River Rapids attraction. A young foreign boy was apparently "running" and pushing his sister in the stroller when he "rammed" into my leg. The force nearly knocked me to the ground, and the pain was excruciating. The father came "running" over to me and speaking in a thick accent, he just kept repeating "I'm sorry." Two CM's ran over, and asked if I needed first aid or security. I asked for some "ice" to apply. I accepted the man's apology, as well as the little boy (his father was verbally reprimanding him in portuguese..but it was apparent in ANY Language!).
I received swelling, pain and bruising in the area where the stroller hit my leg. Yet, I did not wish for the event to mar my visit or experience. Things like this can/do occur. Of course, this incident was clearly unintentional, and an accident. What happened to you & your DH were intentional "ASSAULTIVE" acts. I would have placed these two under citizens arrest, and pressed assault charges (as another poster wrote). If I ever witness anyone being assaulted, I immediately intervene and restrain the perpetrator (until authorities arrive). It's just my nature. I wish I would have been able to assist you when these acts were committed against you & your family. It's such a travesty when others are intent on hurting/ruining your day.
Again, I'm sorry for the terrible events you endured during your recent visit to WDW.
Hope your next visit is much better.
DF99
