Problem with Kidani stay

[carlbarry]

Anyone else think this is stupid?

Thank you for your kind, considerate comment. Have a happy holiday.

 

[eticketplease]

When the CM asked me if I left anything in the room, I said, "Yes. My luggage and groceries." She then said the room is locked and I need someone to open it for me. End of questions from the CM. No mention of Bell Services.
The other CM who told me Bell Services should have been called was on the phone when I reported the missing jacket, so the CM did not see my luggage.

In that case I am surprised that they didn't mention them at the front desk.

I didn't know Bell Services are available because I never used it in all my trips.

I'm not sure how to respond to this since you started off complaining about missing amenities at a Deluxe Resort. Not sure what is "Deluxe" to you most resorts that would be categorized that way have bell services and most have valet parking as well.
You also stated earlier:

I'm a DVC owner since 2009. I have never, ever used Bell Services. I see families with loaded luggage carts using Bell Services.

 

[kes601]

Yes, it's my responsibility to gather my stuff. But when Disney says a text that a room is ready, if it's a non-standard room like I got, shouldn't the text message note that? If it had, I would have gone right to the desk instead of the room.

We were put in an accessible room at Saratoga. Didn't seem to have the same issues as you pointed out. Our biggest "issue" was with the door and how incredibly long it took to close since it was on a self closer and we couldn't force it close.

Unfortunately we can all get unlucky and get assigned an accessible room when we don't need one since the DVC inventory in FL does not keep accessible and non-accessible rooms as separate inventory (as in, say there are 100 rooms, 5 of which are accessible....you can specifically reserve an accessible one, but if 100 rooms are reserved and nobody specifically reserved an accessible one then 5 people will be assigned one even if not needed).

The odd thing to me is that they obviously had other inventory so I'm not sure why they gave you an accessible room when others were free.

But.....the point of my post is actually to point out that once your room is assigned and you receive the text you can go into the MDE App and it will tell you what room type it is (if accessible it will be noted) as such). Sorry you didn't have a great experience.

 

[eticketplease]

My smart phone is on TextNow, and doesn't have data. TextNow offers free calls. Fortunately, I was one of the users offered a limited amount of free data for certain uses, including Waze. So that saved me a lot of aggravation. But I didn't find it to be as good as a GPS, as far as graphics.

Try the app called "Here" it allows fully downloadable offline maps. I use that from MCO as I can never get a signal until I start driving to WDW.

 

[carlbarry]

In that case I am surprised that they didn't mention them at the front desk.



I'm not sure how to respond to this since you started off complaining about missing amenities at a Deluxe Resort. Not sure what is "Deluxe" to you most resorts that would be categorized that way have bell services and most have valet parking as well.
You also stated earlier:

Like I stated before: I have never used Bell Services. It would never occur to me to use it. I would think, DVC being deluxe resorts, the CM should have asked if I need help moving after she asked me if I had anything in the now locked room.

 

[carlbarry]

Try the app called "Here" it allows fully downloadable offline maps. I use that from MCO as I can never get a signal until I start driving to WDW.

For some reason the satellite acquisition out of the multi-level parking at MCO is extremely slow. Fortunately at Terminal C there is some room to stop after emerging.

 

[Sandisw]

I didn't know Bell Services are available because I never used it in all my trips.
When the CM asked me if I left anything in the room, I said, "Yes. My luggage and groceries." She then said the room is locked and I need someone to open it for me. End of questions from the CM. No mention of Bell Services.
The other CM who told me Bell Services should have been called was on the phone when I reported the missing jacket, so the CM did not see my luggage.

In case you are unaware, when you call on the phone, even when you choose front desk, you are getting CMs at a call center.

Just for the future in case you call and don’t get responses right away…it could explain too why you had a no and then yes we found it for your jacket.

 

[carlbarry]

We were put in an accessible room at Saratoga. Didn't seem to have the same issues as you pointed out. Our biggest "issue" was with the door and how incredibly long it took to close since it was on a self closer and we couldn't force it close.

Unfortunately we can all get unlucky and get assigned an accessible room when we don't need one since the DVC inventory in FL does not keep accessible and non-accessible rooms as separate inventory (as in, say there are 100 rooms, 5 of which are accessible....you can specifically reserve an accessible one, but if 100 rooms are reserved and nobody specifically reserved an accessible one then 5 people will be assigned one even if not needed).

The odd thing to me is that they obviously had other inventory so I'm not sure why they gave you an accessible room when others were free.

But.....the point of my post is actually to point out that once your room is assigned and you receive the text you can go into the MDE App and it will tell you what room type it is (if accessible it will be noted) as such). Sorry you didn't have a great experience.

I might have gotten the accessible room instead of the room I ultimately got because I did request "near lobby," which the second room definitely wasn't. In fact, I saw a guest going past me to the end of the hallway, and made a comment about how far it is. She said they told her at the desk it's a quarter mile!

 

[carlbarry]

In case you are unaware, when you call on the phone, even when you choose front desk, you are getting CMs at a call center.

Just for the future in case you call and don’t get responses right away…it could explain too why you had a no and then yes we found it for your jacket.

Yes, I knew that the call goes to a call center, not the actual front desk.

 

[theMoreDisneytheBetter]

Just when I thought this had gotten to peak ridiculousness - you spent thousands of dollars to buy into DVC and however much it costs to go to Disney World, but won’t pay for a proper cell phone plan?!? Even international visitors can spend $10 or so to buy mobile data.

You act like staying in an accessible room is the same as booking a deluxe resort and staying in Motel 6. It isn’t. It’s a slightly different configuration in the same room category that you booked. You were assigned it because someone has to be and they were trying to accommodate your request to be near the lobby. When they switched you they gave it to someone else who hadn’t checked in yet. It’s not like they built another “normal” room just for you.

I’m sorry that through your own negligence you lost something of value to you. You can keep ranting and raving to try to blame someone else, but at the end of the day that isn’t going to change.

 

[eticketplease]

Like I stated before: I have never used Bell Services. It would never occur to me to use it.

You have stated many things.

You didn't know Bell Services was available.
You see Bell services helping families with their luggage.
You are a DVC member since 2009 where there is bell services at each location.

Remembering Bell Services was available and it not existing are two completely different things.

As a lawyer for many years I would think you would understand that.

I've been a lawyer for a very long time.

 

[TCRAIG]

Anyone else think this is stupid?

Alert the Smithsonian- cause this is a rare find indeed - TCraig is agreeing (at least kinda and maybe with just a tad more understanding for the OP than him) with Maistre Gracey!

 

[Giraffe_Zen]

Just when I thought this had gotten to peak ridiculousness - you spent thousands of dollars to buy into DVC and however much it costs to go to Disney World, but won’t pay for a proper cell phone plan?!? Even international visitors can spend $10 or so to buy mobile data.

You act like staying in an accessible room is the same as booking a deluxe resort and staying in Motel 6. It isn’t. It’s a slightly different configuration in the same room category that you booked. You were assigned it because someone has to be and they were trying to accommodate your request to be near the lobby. When they switched you they gave it to someone else who hadn’t checked in yet. It’s not like they built another “normal” room just for you.

I’m sorry that through your own negligence you lost something of value to you. You can keep ranting and raving to try to blame someone else, but at the end of the day that isn’t going to change.

You have stated many things.

You didn't know Bell Services was available.
You see Bell services helping families with their luggage.
You are a DVC member since 2009 where there is bell services at each location.

Remembering Bell Services was available and it not existing are two completely different things.

As a lawyer for many years I would think you would understand that.

And as a lawyer, should be able to have a data phone plan to use freaking Waze or Google Maps GPS on your phone while travelling.

 

[carlbarry]

Just when I thought this had gotten to peak ridiculousness - you spent thousands of dollars to buy into DVC and however much it costs to go to Disney World, but won’t pay for a proper cell phone plan?!? Even international visitors can spend $10 or so to buy mobile data.

You act like staying in an accessible room is the same as booking a deluxe resort and staying in Motel 6. It isn’t. It’s a slightly different configuration in the same room category that you booked. You were assigned it because someone has to be and they were trying to accommodate your request to be near the lobby. When they switched you they gave it to someone else who hadn’t checked in yet. It’s not like they built another “normal” room just for you.

I’m sorry that through your own negligence you lost something of value to you. You can keep ranting and raving to try to blame someone else, but at the end of the day that isn’t going to change.

Thanks for your kind words. Truly in the Disney spirit.
I don't pay for cell phone service because I hardly use the phone except on vacation. TextNow works out great for me. Maybe you think not wasting money is stupid, but it's why I could pay cash for DVC.
And thanks for your diagnosis of "ranting and raving." My original post asked for comments if I should complain to Disney that I was assigned a "special" room without amenities that I always have in a DVC deluxe resort. I realize it was my mistake to leave things behind. But I also don't think DVC provided the service I have had in the past and expect.
And I'm sure if you went to a restaurant and ordered surf and turf, and were presented with a hamburger and a can of tuna, but charged the same as your original order, you would be satisfied that it is very similar to what you ordered, it's not the same as McDonald's, and someone had to get it.

 

[Leight19]

I think some of the posts are a bit more critical of OP than I like but answering the question posed I do not think you have anything worth complaining to Disney about. In fact, I honestly think Disney did well to take care of you and would lean more towards recognizing the numerous ways they helped rather then the one potential failure on their end (I disagree they even did anyting wrong not mentioning bell services).

To start, it appears they gave you this room to help accomodate your request. Once you asked to be moved they also accomodate that request. Neither of these things are guaranteed and I feel you should be grateful for both. They then pre-emptively identified you would need help getting back into old room and had someone help you there. I agree they could have asked if you needed bell services but that’s far from a complainable issue imo. If you needed help you could have asked and it’s also not obvious it even makes sense to offer because they could have been busy and wouldn’t make sense for you to wait around for stuff if staff not immediately available.

Once you moved out of the room you forgot two items; I see you’ve mentioned you take blame for that but your responses really seem to indicate you actually don’t believe it’s your fault and you blame Disney. IMO this isn’t “mainly” your fault, it is 100% your fault. Disney had no responsibility to accomodate you here yet they gave you a credit to buy a new jacket. They then went further and found your jacket but weren’t able to locate the second item you left in room that you failed to notice until much later when the room was presumably occupied.

Im not sure if you feel they failed here but again I’ll say they didn’t and were actually very successful finding even the one item. It sounds like you didn’t notice minutes later but hours later. Other guests were likely in the room and Disney can’t be expected to disrupt them and rummage through their stuff to find the item you lost. At this point I’d say you paid a pretty small price for a mistake you made and use this to learn a lesson in accountability and appreciate the ways they help you when you made a mistake rather then deflect blame to them.

 

[Phatscott25]

I think some of the posts are a bit more critical of OP than I like but answering the question posed I do not think you have anything worth complaining to Disney about. In fact, I honestly think Disney did well to take care of you and would lean more towards recognizing the numerous ways they helped rather then the one potential failure on their end (I disagree they even did anyting wrong not mentioning bell services).

To start, it appears they gave you this room to help accomodate your request. Once you asked to be moved they also accomodate that request. Neither of these things are guaranteed and I feel you should be grateful for both. They then pre-emptively identified you would need help getting back into old room and had someone help you there. I agree they could have asked if you needed bell services but that’s far from a complainable issue imo. If you needed help you could have asked and it’s also not obvious it even makes sense to offer because they could have been busy and wouldn’t make sense for you to wait around for stuff if staff not immediately available.

Once you moved out of the room you forgot two items; I see you’ve mentioned you take blame for that but your responses really seem to indicate you actually don’t believe it’s your fault and you blame Disney. IMO this isn’t “mainly” your fault, it is 100% your fault. Disney had no responsibility to accomodate you here yet they gave you a credit to buy a new jacket. They then went further and found your jacket but weren’t able to locate the second item you left in room that you failed to notice until much later when the room was presumably occupied.

Im not sure if you feel they failed here but again I’ll say they didn’t and were actually very successful finding even the one item. It sounds like you didn’t notice minutes later but hours later. Other guests were likely in the room and Disney can’t be expected to disrupt them and rummage through their stuff to find the item you lost. At this point I’d say you paid a pretty small price for a mistake you made and use this to learn a lesson in accountability and appreciate the ways they help you when you made a mistake rather then deflect blame to them.

Perfect response. I was just getting ready to chime in and you covered basically everything I was going to say, and in much nicer fashion to boot.

 

[chicagodisneyguy]

And I'm sure if you went to a restaurant and ordered surf and turf, and were presented with a hamburger and a can of tuna, but charged the same as your original order, you would be satisfied that it is very similar to what you ordered, it's not the same as McDonald's, and someone had to get it.

This is in no way what happened. A surf and turf is $99 and a burger is $15. A regular DVC villa is $500 and a HA villa is $500. You wanted the surf and turf and got a surf and turf ....but maybe without the typical lemon garnish. But in no way did you get your proverbial hamburger.

At this point just move on. 90% of the people in this thread think you are over reacting. If you want to complain to Disney then complain to them. My take is beside the unwarranted credit you got for the lost..then found coat you really think Disney should make you whole for the lost GPS. If I am wrong I apologize. But I don't think I am.

 

[eticketplease]

How did you get back to MCO?

Did the rental car have built in GPS?
Did Disney print out Mapquest directions?

 

[carlbarry]

How did you get back to MCO?

Did the rental car have built in GPS?
Did Disney print out Mapquest directions?

Disney did indeed print out directions via Mapquest. That's not ideal, as I'm driving alone so have to keep looking at the directions while driving. That's what I used to do, indeed on my first trips to WDW, before I got a GPS.
Fortunately, my cell phone carrier supplies data to use Waze, which I used. I don't think it's as good as the GPS as far as size and graphics. And before I get flamed, that is a review of Waze; I'm not blaming Disney!

 

[eticketplease]

Disney did indeed print out directions via Mapquest. That's not ideal, as I'm driving alone so have to keep looking at the directions while driving. That's what I used to do, indeed on my first trips to WDW, before I got a GPS.
Fortunately, my cell phone carrier supplies data to use Waze, which I used. I don't think it's as good as the GPS as far as size and graphics. And before I get flamed, that is a review of Waze; I'm not blaming Disney!

Glad you were able to make it to the airport safely.