Problem with eTickets (not received)

[Willer]

Hello,

I bought 2 E-Tickets this week (monday) on the Disneyland website but not received them by mail.
I had a mail with the confirmation of purchase and number of order, my credit card was charged... but no etickets in my mailbox !
I sent a email to guest services to know what happened but no answer yet...

Is this already happened to someone here ?? a bug from Disneyland website ??

Thanks for your help !!

PS : I know, my english is not perfect, i'm french ;-)

 

[DizMe]

Unless you specifically requested it go through the regular mail (which I'm not sure about), etickets are something you print up immediately on your computer. You should have been able to print them right when you bought them.

Edited to add: check your email, including spam folders!

 

[Willer]

Actually, i should have received two mails, one with my confirmation of purchase (i had it) and one with the printable etickets...

No mail in my spam folders !

 

[Raindown]

Check that first e-mail. I had a similar situation and they attached to that first e-mail.

 

[Willer]

Thanks but no attached file in the mail and : "Please look for your order in a separate email that should arrive within minutes"...

 

[S. S. Columbia]

When we did the eTicket option last June, we received the following two e-mails. The second e-mail was delivered two minutes after the first e-mail. The eTickets were attached to the second e-mail as a “PDF” file.

Here’s the first e-mail:

Received: Mon 6/22/2009 10:51 AM
From: Ticketinquiries@DisneyOnline.com
Subject: Thank you for your order: DOL12345678901

This is not your Disney eTicket.

Please look for your order in a separate email that should arrive within minutes at the address provided at checkout.

The following is your on-line ticket purchase summary. If you have any questions regarding your order, please contact Guest Services by emailing Ticketinquiries@DisneyOnline.com or calling (714) 781-4400.

To assist us in providing the best in guest service to you, please include your order number and billing address on all correspondence.

This confirmation reflects receipt of your purchase only. If any of your order information listed is incorrect, please contact us immediately. Again, thanks for shopping with us. We look forward to the opportunity to serve you again in the near future.

----------------------------------------------------------
Bill To:
Your Name
Street Address
Springfield, MO
USA
Visa XXXX XXXX XXXX 1234 ($716.00)

Deliver To (if applicable):

,

NOTE: All amounts for this event are in US Dollars ($)

Your confirmation number is: DOL12345678901
June 22, 2009 9:47:34 AM PDT
----------------------------------------------------------
The tickets you have purchased are:

Qty Ticket Type Price Total Price
2 6-Day Park Hopper® Bonus Ticket for the Price of 4 Days - Ages 10 and up $194.00 $388.00
2 6-Day Park Hopper® Bonus Ticket for the Price of 4 Days - Ages 3 to 9 $164.00 $328.00

----------------------------------------------------------
Subtotal: $716.00
Shipping & Order Processing: $0.00
Total: $716.00

Thank you,

Guest Services

P.S. Book your stay amidst the magic at a Disneyland® Resort Hotel by visiting http://www.disneyland.com/rooms

Terms & Conditions:

1. Tickets are nonrefundable. All prices are in US dollars. Ticket orders are not accepted until confirmed with confirmation number. All rates are net rates and subject to change without notice as required by law for any applicable California State taxes.

2. Due to various restrictions and limitations, tickets cannot be shipped to all locations. Title to the tickets passes upon delivery of the tickets to the shipper. Recipient is responsible for any duty or custom charges or expenses. Persons who are requesting tickets to be shipped to friends and family members outside the USA should so note.

3. Tickets are nontransferable and must be used by the same person on any and all days. Disney is not responsible for lost or stolen tickets. Theme parks, restaurants, attractions, entertainment or other recreation may change operating hours; close due to refurbishing, capacity, weather or special events; and may otherwise change to be discontinued without notice and without liability to the owners of the Disneyland® Resort. Tickets are not valid for special or premium events or other activities which are separately priced or for special events that are not open to the general public. The owners of the Disneyland® Resort shall not be liable for non-utilization of ticket components or loss of recreational opportunities due to refurbishing, capacity, inclement weather, special events or any circumstances beyond their control. It is agreed between the owners of the Disneyland® Resort and ticket users that all claims for injury or loss arising incident to the presence of the ticket users on owners' property shall be litigated in California. The owners of the Disneyland® Resort reserve the right to refuse admittance to any person or persons.

4. Disney reserves the right to cancel the sale of any unshipped tickets.

5. Park Hopper® tickets purchased online expire 13 days after first use and each day of use of a Park Hopper® ticket constitutes one full day of use.

6. All features of tickets are subject to change without notice. Other restrictions may apply.

7. Each Disney's eTicket printed confirmation allows one entry at a Disneyland® theme park turnstile. Upon entry, the Guest will be provided with a standard theme park ticket for use for the applicable purchased days. Disney is not responsible for any loss or inconvenience caused by computer error, or unauthorized duplication or sale of Disney's eTicket. In the event that duplicate Disney's eTicket are presented for theme park admission, Disneyland® Resort reserves the right to refuse entry.

Disneyland® Resort

(Please do not send payments to these addresses.)

Street Address:
Guest Services Building
1313 North Harbor Blvd.
Anaheim, CA 92803

Mailing Address:
P.O. Box 61015
Anaheim, CA 92803

Phone Number:
714-781-4400

Here is the second e-mail, which was received two minutes after the first e-mail:

Received: Mon 6/22/2009 10:53 AM
From: DLR TICKET CONFIRMATION
Subject: Your Disney’s eTickets are attached and ready to print

Attachment: TicketOrderDOL12345678901.pdf (454 KB)

Thank you for your Disneyland® Resort order! Your Disney's eTickets are attached and ready for you to print!

Your order confirmation number is: DOL12345678901.

PLEASE NOTE: This e-mail is not valid for Theme Park entrance. You must PRINT and BRING the attached tickets upon visit to the Disneyland® Resort.

1. PRINT YOUR TICKETS

* You will need Adobe Acrobat Reader 4.0 or higher, commonly found on most computers. If you do not have it, download it for FREE at: http://www.adobe.com/products/acrobat/readstep.html
* Make sure your printer is turned on and has 8.5" x 11" paper.
* Click the "view" or "download" button to open the attachment.
* Print the attachment in Black & White or color. Either is acceptable.
* Print the entire attachment and bring all pages with you for valid entrance to the Disneyland® Theme Park(s). Each ticket within your order is on a separate page within the attachment.

2. SAVE YOUR TICKETS

* Save your Disney's eTicket attachment until you have used them at the Disneyland® Resort.
* If you lose your Disney's eTickets prior to your arrival, you may reprint them.

3. BRING YOUR TICKETS UPON YOUR VISIT TO THE DISNEYLAND® RESORT

* The pages printed from the attachment are your ACTUAL TICKETS for entrance to the Disneyland® Theme Park(s). YOU WILL NOT BE ABLE TO ENTER EITHER THEME PARK WITHOUT THEM.

KEEP YOUR TICKETS IN A SAFE PLACE.
Each ticket has a unique barcode that allows Park admission for the first scan only. Stolen or misused tickets will not be replaced.

We look forward to welcoming you to the Disneyland® Resort, Where Dreams Come True! If you have any questions regarding your order, please contact Guest Services by emailing Ticketinquiries@DisneyOnline.com or calling (714) 781-4400. To assist us in providing the best in guest service to you, please include your order confirmation number and billing address on all correspondence.

View Frequently Asked Questions <http://disneyland.disney.go.com/disneyland/en_US/general/loadGeneric?genericName=ETicketFAQ> for Disney's eTicket.

View Terms and Conditions <http://disneyland.disney.go.com/disneyland/en_US/general/loadGeneric?genericName=ETicketTandC> for this site.

 

[Willer]

Here is the second e-mail, which was received two minutes after the first e-mail:

3 days later... and nothing !

 

[LavenderPeach]

Have you tried calling? Not sure what number you would call but maybe you can find something on the website. We've ordered e-tickets a couple of times and haven't had any problems but I've noticed that the DLR website does tend to be a bit buggy sometimes. Good luck and hopefully you can get this resolved easily.

 

[dmked]

This happened to us once, just print the confirmation email and take it to guest services with your id, they will issue new tickets.

 

[Willer]

Thanks LavenderPeach, i will try to call...

This happened to us once, just print the confirmation email and take it to guest services with your id, they will issue new tickets.

I will do that if they can't help me on the phone. it's a little longer than going in front of turnstiles and exchange etickets but if it's the only way...
Can you tell me where are guest services exactly ?? (first time in DLR !)
Thanks ! ;-)

 

[jtown]

Subject: Your Disney’s eTickets are attachbed and ready to print

Attachment: TicketOrderDOL12345678901.pdf (454 KB)

That's it right there. The attachment. You have to open and print the PDF. They provided a link to Adobe's PDF reader if you don't already have it installed.

 

[koalagirl5]

That's it right there. The attachment. You have to open and print the PDF. They provided a link to Adobe's PDF reader if you don't already have it installed.

That email posted was from S.S. Columbia, not the OP. I don't think OP received an email like that at all.

 

[jtown]

That email posted was from S.S. Columbia, not the OP. I don't think OP received an email like that at all.

D'oh! :facepalms:

 

[koalagirl5]

D'oh! :facepalms: