PlutoLuvr
KORT RORP/ERS AULS TKPWET T LA*S WORD :)
- Joined
- Mar 6, 2006
- Messages
- 1,555
Hi all 
I booked last week, 3/13, at HRH and was told I'd be mailed my confirmation letter. After some tips from this board, I called back on 3/15 and requested email confirmation of my room, dates, quoted rate and evidence indicating I'd paid one night's deposit. I still had not received anything as of yesterday, 3/20, so I called yet again. I was told something would be faxed to me and emailed. Still no email, but I did receive something on my fax machine. It looks like an application to stay at HRH and lists my confirmation number (in someone's handwriting), but no indication of quoted rates, nor the fact that I've already paid one night's stay.
What should I do? I've dealt now with three different people at Universal Resorts reservations (not Loews and not booking online). I'd like something in writing indicating what I've been quoted in the way of rates and what I've already paid. All three people at USO Resorts keep telling me it's due to my spam folder, but that's not true. I know my settings on my computer, and there's nothing in my spam folder.
Suggestions?

I booked last week, 3/13, at HRH and was told I'd be mailed my confirmation letter. After some tips from this board, I called back on 3/15 and requested email confirmation of my room, dates, quoted rate and evidence indicating I'd paid one night's deposit. I still had not received anything as of yesterday, 3/20, so I called yet again. I was told something would be faxed to me and emailed. Still no email, but I did receive something on my fax machine. It looks like an application to stay at HRH and lists my confirmation number (in someone's handwriting), but no indication of quoted rates, nor the fact that I've already paid one night's stay.
What should I do? I've dealt now with three different people at Universal Resorts reservations (not Loews and not booking online). I'd like something in writing indicating what I've been quoted in the way of rates and what I've already paid. All three people at USO Resorts keep telling me it's due to my spam folder, but that's not true. I know my settings on my computer, and there's nothing in my spam folder.
Suggestions?