Previous Cruises Now Listed on Castaway Club Link on Web Site

[PrincessShmoo]

Still not seeing mine.

 

[Jsoenning]

Ours were there. I was missing some of our older room numbers so appreciate the heads up!

 

[bobbiwoz]

Still not seeing mine.

We don’t see ours either.

 

[gatordoc]

Still don’t see ours

 

[Geomom]

I wonder if they're starting with people with current cruises booked? We have a cruise in August and I can see my previous 3 cruises (as of the date this thread was posted ).

Sorry it hasn't rolled out for everyone yet!

 

[Toulou]

Nor I .

 

[anricat]

I wonder if they're starting with people with current cruises booked?

We have a cruise next month and our past cruises are not listed.

 

[n2mm]

My list came up easily. I screenshot it, then printed it. I think 8 pages. But my daughter has yet to have hers come up. We are both on a cruise next month. not sure why some load and others don’t. I’m a Pearl and she’s a Platinum

 

[71 Truck]

Still nothing for me on my Cast Away account number however my wife has them listed on her Cast Away account number.

 

[td002796]

Sharing my experience.

The first few times I checked my account - after finding this thread - nothing was showing up on my castaway account; however checking my DH's account, I see all past cruises.

My situation may or may not apply to you guys. But for my case, last year I had to consolidate my Disney+, Disney Movie Insiders, Disney Cruise and Disneyland accounts to one email address. Unfortunately there were still traces of my old email address linked to my Disney cruise account, one in particular is my castaway account (this information provided to me by Disney CSR). I gave a call to Disney CSR and in a matter of minutes they were able to get my Disney cruise and Castaway accounts straightened out. Now when I log in to my castaway account information (via disney cruise website), my past and upcoming cruises are showing.

My humble suggestion is that if you've changed your email address linked to your Disney cruise account sometime ago, you might want to try calling Disney CSR and have them sort it out for you.

 

[JWG]

Still nothing for me.

 

[NoodlesMom]

Sharing my experience.

The first few times I checked my account - after finding this thread - nothing was showing up on my castaway account; however checking my DH's account, I see all past cruises.

My situation may or may not apply to you guys. But for my case, last year I had to consolidate my Disney+, Disney Movie Insiders, Disney Cruise and Disneyland accounts to one email address. Unfortunately there were still traces of my old email address linked to my Disney cruise account, one in particular is my castaway account (this information provided to me by Disney CSR). I gave a call to Disney CSR and in a matter of minutes they were able to get my Disney cruise and Castaway accounts straightened out. Now when I log in to my castaway account information (via disney cruise website), my past and upcoming cruises are showing.

My humble suggestion is that if you've changed your email address linked to your Disney cruise account sometime ago, you might want to try calling Disney CSR and have them sort it out for you.

This very well may be my problem. What is Disney CSR and do you possibly have the phone number?

 

[Cheburashka]

I'm platinum and while I see the "My Cruises" section, no cruises are listed there. It just shows a generic illustration of a suitcase.

 

[td002796]

This very well may be my problem. What is Disney CSR and do you possibly have the phone number?

CSR => Customer Service Representative
Phone number is 1-800-449-3380

 

[where's_my_prince]

I'm platinum and while I see the "My Cruises" section, no cruises are listed there. It just shows a generic illustration of a suitcase.

Same with me

 

[mmouse37]

Still none showing for me either.

MJ

 

[71 Truck]

Having trouble logging in this morning however as of yesterday still nothing.

 

[Kidguile]

Still doesn’t show the previous cruises but now it doesn’t even show my tier or the total number of cruises I have taken either

 

[happycamper47]

Still doesn’t show the previous cruises but now it doesn’t even show my tier or the total number of cruises I have taken either

Did you log out and back in, that seems to help? Also somewhere under the total # of cruises, in small print, there is a link to add them, but you need a previous reservation # and your CC#. Had to do that for DW's account once we got her birthday straight, as it was somehow one digit off.

 

[Kidguile]

Did you log out and back in, that seems to help? Also somewhere under the total # of cruises, in small print, there is a link to add them, but you need a previous reservation # and your CC#. Had to do that for DW's account once we got her birthday straight, as it was somehow one digit off.

It’s working again but no cruise history. At least the number and tier is right again.