DVC_Dreamer
If you can dream it, you can do it. Always remembe
- Joined
- Dec 29, 2010
- Messages
- 337
Pre-Trip Report - 13 days to go before our split stay at BLT and BWV in a two bedroom suite.
Why do we love WDW ? Let me count the ways.
Legendary Service is a big one. During a leadership conference I attended at the Swan, the Disney Institute did an interesting presentation for us. The stories told about Walt and the parks by the instructor were great. One story was about how CM's have been given front line authority to "make things right".
A young boy and his sister purchased a large clock for their parents anniversary at the Main Street shops in MK. In their excitement, outside the store, they stumbled and dropped the clock. They were devastated. It was a lot of money for them. A bit scared, they went back to the store and explained the situation. To their surprise, the store clerk was very nice and understanding. She replaced the broken clock. After proudly giving this clock to their parents, they relayed the story. The parents were very impressed and appreciative of the Disney service. The parents worked with underprivileged kids from the city they were from. For the next 20 years, they organized group trips and brought kids to Disney World. Service was a big factor in their decision. For a small act of kindness and service, WDW gained a lifelong customer. The man telling the story was the boy in the story.
DW bought a watch at the Poly gift shop. For no reason, it stopped working a few months later. Lucky for us, we stayed at the Poly the following year. Even though it was a year later, the gift shop replaced the watch. Not only that but the watch was on sale and DW was credited the difference. Do you think DW was impressed?
On a stay at the Beach Club for a conference, we had a horrible time with our room lock. These electronic door locks can really cause trouble. I discovered my card would not let me in late one night. I had to walk back down to desk and they had to let me in. During the middle of night, they replaced the battery and we expected it was fixed. The next day, I tried to get in my room because I had important work to do with my office online. I couldn't get in and I could miss parts of the conference. The door lock was not fixed till late in the evening. They ended up paying for 2 nights of my stay. I didn't have to complain loudly at all. They young manager just "took care of it" immediately. That was really cool because 3 nights of the stay were coming out of my pocket.
I just love the quality and service of WDW. These are traits that are sorely missed in today's hustle and bustle world.
I'm looking forward to my "Welcome Home" and chats with CM's. I hope they wish me a "Happy Father's Day". Maybe we'll get some pins with "Happy Birthday" or "Happy Anniversary" so we can hear the CM's congratulate us. The occasions are close enough.
All while I chop down on an extra large chocolate cookie ice cream sandwich that I can barely get my hands around and the chocolate chips are warm and gooey.
Yippee !!!
Why do we love WDW ? Let me count the ways.
Legendary Service is a big one. During a leadership conference I attended at the Swan, the Disney Institute did an interesting presentation for us. The stories told about Walt and the parks by the instructor were great. One story was about how CM's have been given front line authority to "make things right".
A young boy and his sister purchased a large clock for their parents anniversary at the Main Street shops in MK. In their excitement, outside the store, they stumbled and dropped the clock. They were devastated. It was a lot of money for them. A bit scared, they went back to the store and explained the situation. To their surprise, the store clerk was very nice and understanding. She replaced the broken clock. After proudly giving this clock to their parents, they relayed the story. The parents were very impressed and appreciative of the Disney service. The parents worked with underprivileged kids from the city they were from. For the next 20 years, they organized group trips and brought kids to Disney World. Service was a big factor in their decision. For a small act of kindness and service, WDW gained a lifelong customer. The man telling the story was the boy in the story.
DW bought a watch at the Poly gift shop. For no reason, it stopped working a few months later. Lucky for us, we stayed at the Poly the following year. Even though it was a year later, the gift shop replaced the watch. Not only that but the watch was on sale and DW was credited the difference. Do you think DW was impressed?
On a stay at the Beach Club for a conference, we had a horrible time with our room lock. These electronic door locks can really cause trouble. I discovered my card would not let me in late one night. I had to walk back down to desk and they had to let me in. During the middle of night, they replaced the battery and we expected it was fixed. The next day, I tried to get in my room because I had important work to do with my office online. I couldn't get in and I could miss parts of the conference. The door lock was not fixed till late in the evening. They ended up paying for 2 nights of my stay. I didn't have to complain loudly at all. They young manager just "took care of it" immediately. That was really cool because 3 nights of the stay were coming out of my pocket.
I just love the quality and service of WDW. These are traits that are sorely missed in today's hustle and bustle world.
I'm looking forward to my "Welcome Home" and chats with CM's. I hope they wish me a "Happy Father's Day". Maybe we'll get some pins with "Happy Birthday" or "Happy Anniversary" so we can hear the CM's congratulate us. The occasions are close enough.
All while I chop down on an extra large chocolate cookie ice cream sandwich that I can barely get my hands around and the chocolate chips are warm and gooey.
Yippee !!!
