Called CRO at 6:58 AM,on hold for over 45 minutes. I check in with these boards while I'm on hold and decide to hang up and call Disney Travel CO. Not on hold too long but get a CM who wasn't exactly rude, but not willing to be very helpful and alittle short with me. Nothing available at the CR,tower, where I presently have a ressie, just checking to see if I can get a better rate. She tries to talk me into a different deluxe, but I tell her,3 times ,that I will keep what I have, don't want a different one, even if it means no discount. She either wasn't listening or didn't care. Kept pushing me to take a different deluxe. Then I move on to my next ressie,booked BC,water view,2nights,$254.19/night,AP rate. So, then I tell her I want to cancel Poly, which I had booked for the same nights, OK, but alittle annoyed that I didn't tell her about this in the beginning. Next, I say that I want to bok another room, at CBR, for the same nights that I will be at CR, for DDand DSIL. She says no way, can't book 2 rooms for the same dates,with AP rate, because I can't stay in both rooms at the same time. I told her that I had done this before, and that at one time a CM checked with her supervisor, and was told it was OK to do. She says that "in all good conscience" she can't do this. I mention a few times that a prior CM had checked with a supervisor, hoping that she too would do this, but she wouldn't budge on it. She did say, however, that if I wanted to hang up and call back, that alot of things at Disney are "judgement calls" that maybe another CM would do it for me. So, I hang up, call CRO, got a nice young man who booked CBR for me,for DD and DSIL. Said no problem as long as I was there to show the AP at check-in. He understood that I would be staying at CR at the same time they were at CBR. Anyway got CBR for $98/night. Long story, but feel better now that I've vented, and also got what I think are OK discounts. Just can't get a discount for CR,tower, for Oct.11-19. I guess I'll keep trying, but thank goodness I already have an existing ressie there as it now continues to be sold out for my dates. Promised my DGC that we would stay there on our next trip in Oct.
