Post all SW questions concerns, etc. here...

[PixiePlns]

I have a question about cancelling a Southwest flight. Originally we had a flight for June, but moved it to October since we had to cancel our June trip this year (Disney was closed). With all of the uncertainty of the new school year (and I'm a teacher), I am cancelling our October trip as well. Will cancelling the October qualify for the travel funds extension to September 2022 since I'm creating the travel funds now or is it just outside the window? Should I call or can I do this online?

 

[pooch]

Travel funds created by Sept 7th qualify. Cancel on line, wait 24 hours, extended expiration date should be there.

 

[PixiePlns]

Travel funds created by Sept 7th qualify. Cancel on line, wait 24 hours, extended expiration date should be there.

Thanks! I sure hope they do - but I do see that our original June dates are there - so that may help if there is any issue. Thanks for your reply!

 

[Fangorn]

Thanks! I sure hope they do - but I do see that our original June dates are there - so that may help if there is any issue. Thanks for your reply!

There will not be any issue. Southwest has stated very clearly that ANY travel fund created prior to 9/7/20, WILL be extended to 9/7/22. They have also started that the extension will show up within 24 hours. This is now a routine thing.

FWIW, I changed a December flight this past Wednesday. The price for the new flight was less and my travel funds reflected the extended expiration date on Thursday. Also on Thursday, the price of the new flight dropped $70, so I rebooked and got the additional credit. Expiration date showed 9/7/22 on Friday.

Steve

 

[beercity]

Oh boy SW axed a bunch of flights MDW-MCO today for September. Left me with a lot of junk options. Kind of weird too because the flight I was on was full, but now cancelled and it looks like all the other decent options are now full too.

 

[GPC0321]

I have a quick question regarding seating. I've read on SW's site that they're leaving the middle seats empty for social distancing. What if there is a family of three flying together? Do they allow parties of three to sit together (filling the middle seat) or no?

 

[scrappinginontario]

I have a quick question regarding seating. I've read on SW's site that they're leaving the middle seats empty for social distancing. What if there is a family of three flying together? Do they allow parties of three to sit together (filling the middle seat) or no?

It sounds like you're allowed to sit together but I'm not positive. This is from the SW website: https://www.southwest.com/promise/

Middle seats open through at least September 30 to provide Customers more personal space onboard.

• Customers can pick their seat—if you’re traveling together, you’re welcome to sit together.

 

[pooch]

YES, persons traveling together can use the middle seat.

 

[GPC0321]

Great, thanks guys!

 

[Ninjagrrl]

Fare sale alert in my email today. My flights 12/28-12/5 went down so I got travel credit. Check your flights!

 

[Ninjagrrl]

Auto dialer app will save your life. Dials faster than my phone and redials within a second after I hang up from the all circuits busy message. If it is busy it redials on it's own.

 

[scrappinginontario]

Fare sale alert in my email today. My flights 12/28-12/5 went down so I got travel credit. Check your flights!

LOL!! The flight i booked for $85 is now $514!! Don't think I'll adjust that!

 

[Herding_Cats]

Oh boy SW axed a bunch of flights MDW-MCO today for September. Left me with a lot of junk options. Kind of weird too because the flight I was on was full, but now cancelled and it looks like all the other decent options are now full too.

They axed a bunch of August ones too. Turned my just-sub-5-hour tripsinto 8+ hour trips with 5 hour layovers in MDW.

I have a quick question regarding seating. I've read on SW's site that they're leaving the middle seats empty for social distancing. What if there is a family of three flying together? Do they allow parties of three to sit together (filling the middle seat) or no?

So to take this one step further....what are the chances that they would NOT make me gate-check a carseat and let us use the middle seat for our lap infant (without purchasing a ticket for said infant)?

 

[scrappinginontario]

=
So to take this one step further....what are the chances that they would NOT make me gate-check a carseat and let us use the middle seat for our lap infant (without purchasing a ticket for said infant)?

I'm not positive about the answer to your 'allow' question but do want to mention that for safety reasons, a carseat must always be placed in the window seat. At least, that was the rules when I used one for my daughter a few years back. Car seats with a child in them are very difficult to cross over in the case of an emergency.

I'm not sure if that would make any difference in taking it onboard. Personally, I loved the years when she was in her carseat on the plane as she enjoyed the flight and sat so much more still than when she was on my lap. She was also 2yo + at the time so not sure of the age of your infant.

 

[zemmer]

They axed a bunch of August ones too. Turned my just-sub-5-hour tripsinto 8+ hour trips with 5 hour layovers in MDW.



So to take this one step further....what are the chances that they would NOT make me gate-check a carseat and let us use the middle seat for our lap infant (without purchasing a ticket for said infant)?

When my kids were small, if there was even one open seat they would let us bring the car seat. I think you should be fine.

 

[Music City Mama]

I sadly had to cancel our late June/early July trip to WDW. One leg was booked on points which were naturally refunded, the other leg by credit card which I received travel funds for (good through September 2022).

I had purchased EBCI for my return flight ($80.00), so I called them a couple of weeks ago and asked if I could be refunded. If not, could I at least receive it as a LUV voucher, which is what they were going to do. I think they said it would take 10-20 days to receive the voucher by email and that it would be valid for one year from the issue date.

But earlier today, I received emails telling me that I'm being refunded to my original form of payment within the next 48 hours. I guess that's better so that will be one less thing for me to keep up with, but I was just kind of surprised. Maybe that's pretty normal, though, I'm not sure? What have others' experiences been with EBCI refunds?

 

[scrappinginontario]

I hope this is the new normal as I'm almost positive I'll be cancelling our September flights and they have EBCI attached to our flights home.

 

[jcarwash]

I had purchased EBCI for my return flight ($80.00), so I called them a couple of weeks ago and asked if I could be refunded. If not, could I at least receive it as a LUV voucher, which is what they were going to do. I think they said it would take 10-20 days to receive the voucher by email and that it would be valid for one year from the issue date.

But earlier today, I received emails telling me that I'm being refunded to my original form of payment within the next 48 hours. I guess that's better so that will be one less thing for me to keep up with, but I was just kind of surprised. Maybe that's pretty normal, though, I'm not sure? What have others' experiences been with EBCI refunds?

I've had two instances where I canceled out of flights this year, and each time I've asked to see if there was any possibility of recourse for the EBCI charges. On both occasions they have graciously refunded the charges back to my credit card. So that's been very nice.

 

[Herding_Cats]

So I have a suitcase question. I have a suitcase that when I loosely measure it comes out right AT 62in. Manufacturer says it's 63in. Do we dare to take this, or should we plan on taking a different bag and not risk it at all. "free" bags turning into $150 bags is not in my plan.

 

[Seabean]

Another suitcase question.... we're a party of six who always just does carry on. We haven't checked bags in years.

Does SW allow 2 free checked bags per party.... or per person (which would be up to 12 checked bags for us)