Positive experience at CS

[Praise2Him]

I just read the thread about Disney hotels under the microscope and one person said that we tend to post more about complaints than compliments, and then I read about the bad check in experience at the GF, so even though I don't usually start a thread, I thought I should post about the positive experience I had a couple of weeks ago at the CS.

I had originally made reservations for Friday - Monday for MLK, Jr. weekend, but the Friday night flights were too expensive, so I decided to wait until Saturday morning. On Sunday before, I called to cancel the first night and I could tell that the CM was probably new and wasn't sure of what he was doing. I know I should have called back to double check, but I didn't. So, when I arrived on Saturday morning I found out that he had canceled the last night, instead of the first, showing me arriving on Friday and checking out on Sunday. It took 2 CM's and a manager about 45 minutes to straighten it out, but they were all very gracious about it. I even said that I knew I should've called to double check and the manager said, "No, you shouldn't have to do that." They kept looking for a room that was ready (it was 9:00 am). I told them that it wasn't necessary - I had already stored my luggage - but they continued until they found one and also gave me a pool view room when I had reserved a standard view. Even though the CS wasn't my favorite resort (too spread out for me), I must say that all of the people there - front desk, luggage, bell service, waiter, housekeeper, etc. were exceptionally friendly and nice and went out of their way to make our stay special.

 

[Misti]

That is great to hear. Thanks for posting!

 

[cindyfan]

That is great to hear.....
especially since we are going to CSR in April

 

[DISFANS3]

CSR for us in 53 days.. Thanks for the INFO........

 

[Buzz2001]

Nice to hear. Thanks for posting!

 

[adisneynut]

Once you figure where everything is. We were there during that time too.We were in Casitas 5 and I really like the decor of buildings. The foos court was good. The cast members really can make or break a resort but we had great service and a clean room. It sounds like you hada few great cast members too.

 

[JudithM]

Coronado Springs Resort has always been a favorite with us. The CMs have been friendly & helpful from the guard who let us in the gate to the front desk CMs to those CMs in the gift shop to the food service CMs, etc. If anyone had told me I would really like a Southwestern US/Mexican themed resort, I would have had my doubts, but I like it a lot!!

 

[PamNC]

We've stayed at CS twice and both times had very positive experiences. Once it was our anniversary which we mentioned at check in. They gave us free dessert coupons, free champagne, a card. Very nice. I think CS is a beautiful moderate resort.

pamNC