Portofino Bay Hotel

[Debs1505]

Just arrived back in the UK after a fab trip to Florida. We usually have a couple of nights at the HRH - wish I'd stuck with them this time. We had 2 nights at the PBH - never again. Bay View room was a room overlooking the bay but with 3 huge trees in front of the window so we may as well had the curtains closed all day. The carpet was filthy, 2 ceiling lights were out and there was only 1 coffee mug between 4 of us - I do like my cuppa before I go to bed! (I mentioned the last 2 comments immediately and am still waiting for them to be put right!). The bed frames were chipped and cracked and the TV had a terrible picture. Our previous few nights were at the Fairfield Inn, Marriot Village, LBV (3*) and the PBH could learn a few tips from them. I'll stick to the HRH in future - never had one single complaint about our stays there. Oh, also the bath had rather a large crack down the middle. Avoid this hotel!

 

[mega13]

I've booked us for three nights there at PBH in January. I've read a lot about how awful this hotel was. I was going to change our ressies to another hotel (possibly even a Disney hotel) but I thought, what the heck... splurge and keep it.

But if I am not going to get a discount, and if I'm not going to read anywhere that it's worth it, then I'm just going somewhere else.

Is HRH worth it???

 

[Debs1505]

Originally posted by mega13
I've booked us for three nights there at PBH in January. I've read a lot about how awful this hotel was. I was going to change our ressies to another hotel (possibly even a Disney hotel) but I thought, what the heck... splurge and keep it.

But if I am not going to get a discount, and if I'm not going to read anywhere that it's worth it, then I'm just going somewhere else.

Is HRH worth it???

HRH is definitely worth it. We've stayed at all 3 Universal hotels and the HRH is by far the better hotel. If you've older kids, the only thing I would mention about the HRH is that the pool is only 3 feet deep at the deepest point. Furnishings, staff, atmosphere are all super at the HRH. Enjoy!

 

[mega13]

I just decided today that if I'm going to pay over $280 for a hotel room, it better be perfect. I'm hearing all kinds of negative things about PBH. So this morning I got a deluxe king at HRH, and for less money. I'm okay with that - the rates still aren't great, but I haven't heard anything bad about it.

Thanks for the advice!

 

[redfieldmjr]

I just returned from PBH , a three night stay in room 1502. I had requested a balcony and they were able to accomodate me. The room overlooked the bay and piazza. I was a bit concerned about the condition of the hotel as well but decided to try it again this year. We have stayed at both PBH and HRH in the past.
The room we had was in pretty good shape. The carpet was slightly stained in a couple of places, but, it looked like it had been cleaned and a few residual spots remained. The bathroom was in excellent condition and there were fresh flowers by the sinks. The furniture was also in good condition. If I had to make a suggestion to housekeeping I would suggest they do a quick
cleaning of the balcony floor between guests. There were quite a few spills and it did detract from the look of the balcony. Otherwise, I was pleased - it was a romantic and relaxing get away!

 

[webray]

Wow..sorry you had a bad experience at Portofino..we have stayed there many, many times..since it opened. It has always been fantastic. Wonderful service.

 

[Debs1505]

Originally posted by mega13
I just decided today that if I'm going to pay over $280 for a hotel room, it better be perfect. I'm hearing all kinds of negative things about PBH. So this morning I got a deluxe king at HRH, and for less money. I'm okay with that - the rates still aren't great, but I haven't heard anything bad about it.

Definitely the right choice without a doubt! Enjoy!!