damo
Proud Redhead
- Joined
- Jan 1, 2001
Just wanted to give you a mini review of our recent 5 night stay at Portofino Bay Hotel. We checked in Oct 27th - Nov 1st.
Upon arrival we checked in and our room was ready. We were assigned room 1132 in the east wing with a bay view. The room was on the bottom floor and as soon as we walked in I noticed an insane amount of dust/build up all over the room. The furniture was extremely dusted, rug not vaccumed and the comforter was dingy and dirty. I immediately went to the front desk and spoke with Whitney she was wonderful. I asked her if there were any new recently renovate rooms we could be placed in. Without hesitation she apologized for the poor condition of the room. We came to find out that it was a pet friendly room and while I love my dog the thought of laying in a bed where a million other dogs once were is a serious turn off.
Whitney placed us in a newly renovated room 1220. The room was beautiful the bed was amazing!!! it was hands down the best mattress I ever slept in and we have a heavenly mattress at home. Whitney left an adorable candy display in our room and a note wishing us a wonderful stay.
The new rooms are great you can tell they changed the rugs, bedding, painted new carpets. The furniture however is still the same from the old rooms with the exception of the chairs near the table. If they were going to renovate they should have replaced the furniture as well.
The grounds were beautiful despite the construction outside we never heard noise even during the day. The walk to IOA, universal studios is not bad at all sometimes we walked, did the rickshaw took the boat it depended on our mood the majority of the time we walked and it was not bad at all.
Due to hurricane sandy we had to stay an additional night dennis at the front desk was wonderful with accomodating our extra night stay.
I would def stay at the portofino again the staff everywhere we encountered were seriously super pleasant and super duper nice.
We ate at mamma della's and the food was awesome again!
If i think of anything else I will come back and write some more overall we loved our stay there at the portofino and despite the bad first room it didnt ruin our trip at all. imo it really pays to speak up when you are not happy with a room after all you are paying alot to stay there why not get your money's worth
Renovations were done many years ago (2005/2006). Weird that they still had rooms from before the renovations. It sounds like a room that isn't often used. I wonder if someone gave it to you by mistake.