I have to say I heard it all the way through and I have never encountered anyone or any incident that comes close to what they were describing.
My personal opinion is that they most likely did have some issues, that the resort didn't take care of right away, but they may have escalated it a bit by their attitude as well.
I have to say, I am a construction manager. I always stay at POR and was there the week after Thanksgiving. They were in the process of doing one of the buildings at POFQ. I am a natural "sidewalk engineer" as they refer to it, so I walked over really early, when they were just starting work, with a bunch of beignets. I got a little tour of the construction (nothing had been completed yet), but they were doing a fabulous job. And a few CM's saw me and came over and chatted as well. I thought they were extremely friendly.
Things are bound to happen; Disney is a huge place and not everything is going to be perfect. But it sounds a bit to me like he might have stirred the pot a bit.....
I listened to it all the way through, too. I enjoyed their review, and I appreciate being warned of the potential for problems. I am still excited about POFQ, though.
Most of the things that they described would not have been a problem for me. Twenty-five minutes sounds fine for check in. I love CSR, and I waited there for a lot longer than 25 minutes on my last trip. I just budget the time into my vacation plans, and if it doesn't take as long it's a bonus for me.
I have run into cast members at several resorts and all over the parks that ignore me while they have their own private conversations. It did not used to be that way, but it seems to be the way of the World (and of the world) nowadays. So now, I just accept it as the reality. Disney is much busier than it was back in the 80's and early 90's, and their customer service has suffered.
Also, whenever I have called for a request from housekeeping or maintenance, it has always taken a long, long time. I learned to budget extra days into my vacation, so I do not have to worry about losing time to fix problems. I am not in a rush to see it all and do it all, so it is not as critical for me if things go wrong. I have the luxury of time to fix them.
The one thing that they described that really would bother me is the dirty room. It sounds as though they had someone cleaning their room who was incompetent or did not care about his/her work. I have run into that at Disney before, too, at the CBR (2003), and it did ruin that resort for me. Although, I am tempted to give it another try again. Afterall, it was really only one person (the housekeeper) who let me down, and that is not a good reason to give up on a resort. But when you are confronting a dirty room, it sure is hard to get over it.
If it ever happened to me again, I would take the time and ask to be moved to another room. Again, I have budgeted extra days into my vacation so that I will not be disappointed on missing "park" opportunities while I am moving from one room to another. It is more important to me to get it right.
As for the food court, whenever I purchase something that is not good, I take it back after one bite and ask for something else. That's the only way the food court (or a restaurant) will improve. If everyone takes back the offending item, Disney will quickly figure out that they are losing money by not making it better in the first place.
It is sad, though. The thought actually crossed my mind that I should request (on my room reservation) for Disney to put me in a room with a really good mousekeeper, instead of close to the food court. I'm sure that they know who the good mousekeepers are and are not. How sad is that?
I would rather have a good mousekeeper than to be close to the pool or the bus stop. Maybe that should be the preferred room request--a clean room! Just kidding
but it does illustrate the critical nature of the problem.
Thanks! I couldn't agree more!
the beds for clean sheets and yes those nasty bed bugs
