Orleanslady
Student of life......
- Joined
- Apr 15, 2010
- Messages
- 190
Sadly, it is all too common. I guess the main problem is the amount of people that Disney employs, some part-time and in multiple diverse locations, along with the way they try to keep sensitive information limited to "need to know" staff only. Did you know that Disney has not made a single official announcement to guests about the POFQ rehab yet, even though it is now finished?
Not even all of the staff located at POFQ itself know that their refurbishment is now fully complete, and once you start speaking to the call center staff (who, to be fair, could be asked questions about any resort, or even anything about the whole of WDW) then the quality of information gets worse.
What does annoy me most though is that not only are they often wrong, but they are so definitely and authoritatively wrong. If you didn't know any better, you would have believed the first person you spoke to - or at least the second one - as they are so adamant that they are right and you are wrong. And then some of them have the nerve to tell guests not to believe everything they see on the internet! They're quite right in many ways of course, as there is a lot of rubbish out there, but there's also good information if you know where to look... and in Disney's case, this is rather a case of the pot calling the kettle black.
However in this case, please be assured that ALL of the buildings POFQ have now been fully refurbished (the final one was re-dedicated on 15 April) and ALL the double beds have been replaced with queen beds. Work on Riverside has not started yet, but is due to start soon (dates are a bit unsure at the moment, possibly due to the recent announcement about the Royal rooms).
Andre
Thanks Andre.
