Sorry you had a less than stellar checkin experience....there was no reason for the CM to have a bad attitude.
Regarding your room assignment...did you ask to speak with a supervisor. The front desk CMs don't have the authority to change room assignments on their own. They have to refer room request changes back to the room assigners. They along with the supervisors are the ones authorized to change room assignments. The CM helping you certainly could have checked with a room assigner or a supervisor for availability but she cannot make the actual change. Sounds like someone was having a bad day at work!
.....agree with the "bad day" theory ...but absolutely NO justifying it, for a couple of reasons:
1). We were checking in at a bit after 10am ....so it hadn't been "a long day"
2). There was NO ONE there ....literally. When we check in to POP ...we usually get there about 11 or 11:30am (we drive from Jersey ...and get to POP after a stop-over ...this yr was in St. Augustine ...so we got there early). Usually when we go to the check in / front desk area ...it's buzzing with activity, people on lines, or waiting for DME bus to come, or heading to a park. It was like a ghost town when we got there this time ...as was the resort for most of the week. There was not more than 4 5 people waiting on any line. So, it's not as if she had been dealing with crowds that were "knocking the door down" and was overworked. She ...simply didn't care. In the past they have tried to work things out ...and would say, "Check in is not till 3pm ...so go to a park, eat lunch, go swimming, and we'll work it out and call you when we get a room ...or ...take this room today ...and we'll send people to move you to another room tomorrow". That is trying ...and if at least someone tried ...I wouldn't feel like they simply could not care less.
Oh! And ...to further verify the lower occupancy that I spoke of ...we were on the 2nd floor of Bldg 5 (Rm 5271)...and it was VERY quiet ....from the left of us ..and from the right of us ...because ...those rooms were vacant for the first 7 of our 9 day stay.
....a CM told me that the worst thing they did was open AoA ...because it cut into POP's 'business" ...even the bartender at Petals said that.
....just because I stay at a "value" resort ...it's no reason to short-change me on service, amenities, or plain old common polite behavior. It was a drastic detour from the service that I had come to expect at WDW ....and at POP specifically. I've seen this coming for a while ...I said (last year), that the fridges wouldn't work ...and they didn't (they are not fridges ...and they do not belong in cabinets ...they should have read the instructions before putting them in there. Heck, I read the instructions on-line last year after checking into POP and the dang thing wouldn't get my beer cold!! I told the concierge desk that ..and they said,
"They're not really fridges ...they are more like coolers". )
...I can tell you ...when someone says that
"You don't get a second chance to make a first impression" .......it is SO painfully true ...especially in the hospitality industry. That ONE check in counter interaction ...soured my feelings about the whole stay (and ...lugging ice to my Styrofoam cooler every day ...didn't help either)
it's really a great resort!
