Poor stay at Coronado Springs

[Arepells]

has anyone else experienced a poor stay at the Coronado Springs resort like we did?

From the luggage area to the bus service, by far the worst experience we’ve had a Disney

 

[heidijanesmith]

I am sorry you had a bad experience, I had a great experience there.

 

[buzznina]

Sorry to hear you had a bad experience. We have stayed there a lot (10 stays) and I can honestly say we have never had a completely "poor" stay. There may have been a few bad bus waits and other small issues but not all on one trip. What were the issues?

 

[nursejackie]

Oh no, we are checking in for 3 nights on Saturday. What was the problem?

 

[Maggie'sMom]

I've stayed there twice. I was disappointed with my first stay due to very poor bus service. But I gave it another try a couple years later and really enjoyed it. On my second stay, we only had one day when bus service was a problem. The other 8 days were great. I think that can happen with any resort.

 

[nursejackie]

We don't use the bus as we have a car so if that's the worst part, I'm feeling a bit better about our choice of resort. It's only 3 nights out of 17 night stay but hopefully the trip will get off to a good start there.

 

[1andrea]

Sorry you had a bad stay, have you let Disney know? xx

 

[DWillowBay]

I've stayed 3 times. Love Coronado Springs, the staff, the theming, the pool, the landscaping. To each their own, but I love it there.

 

[ChasingLeslie]

Did you stay recently/over Thanksgiving...? If so, it’s a very busy time and there is also a lot of construction around WDW, which is causing re-routing and delays.

We’ve stayed at CSR three times and have had wonderful trips.

 

[AngiTN]

Yes, I have had a poor stay at CSR

 

[Moliphino]

I haven't in at least 5 stays. But I can't say I've had a poor stay anywhere at Disney (some 30ish trips? I've lost count).

 

[Queen of the WDW Scene]

Yes had an absolutely terrible experience start to end there in 2011.
Will not stay again.
Luggage from DME was "lost" and then found but during it being "lost" it was our fault apparently. Not sure how.
Mine and my niece's then key to the world cards did not have tickets loaded on them at the front desk as they should have so we spent time at Epcot getting that fixed.
Credit cards were not properly linked for room charging so at The Wave and LTT we spent time getting that fixed.
5 AK buses came but ZERO Epcot buses came. We had to ask the 5th AK bus to get a hold of someone to get an Epcot bus to come making us get a late start to Epcot once again.
Waiter at Maya Grill made us sit at a table /booth without enough chairs even though we were the only family eating there at the time.
He then forgot my niece's drink several times and then practically threw it at her when she started crying that she still needed a drink. (she was a toddler so it was in a child's cup with a top).
He then cleared everything off the table including silverware and glasses before letting us order dessert and then my sister felt very sick and could not handle waiting forever so she went back to the room and the waiter said he could not give us a to go box for her.
My nephew slipped on wet painted cement and while of course that was just an accident when my sister asked for assistance from a lifegaurd the told her all they could do was call 911. He just needed some ice and to stay sitting for a few minutes but they told her she would have to go get ice from a machine so instead she carried him back to the room since she was alone with him.
We rented 3 rooms and by the 4th day after the falling incident we went to the front desk with our list of issues and they gladly refunded 1 night for each room.
It was a very frustrating trip and we have learned to not stay there again.

 

[Shellyb84]

I've stayed there 3 times, in 2009, 2016 and 2017 and have never had a bad experience. One minor issue with the AC once but that's it. The CMs, restaurants and bus service has always been great.

 

[2hapykdz]

We don't use the bus as we have a car so if that's the worst part, I'm feeling a bit better about our choice of resort. It's only 3 nights out of 17 night stay but hopefully the trip will get off to a good start there.

17 night stay......NO FAIR!!!!!LOL

 

[wdwjeffc37]

We have always had great stays at Coronado. It became our go to resort when Disney stopped offering discounts at POFQ. We were so pleasantly surprised with CSR that we have stayed there every time since (5 times). We were last there at the end of May beginning of June this year and were not sure about the construction but it didn't affect our stay at all. It is a wonderful resort. Cheers!!!!

 

[SharonZ]

I love CSR. As far as bus service, it can be bad at any resort at any given time.

 

[loves to dive]

I've stayed there twice and will be there week after next and haven't had any horrible experiences but I'm pretty easy to please. As far as buses, as previous poster said, you are going to have bad and good service and every single resort.

 

[maxiesmom]

Not me. I've stayed at CSR 5 times now, and have only had one issue with the resort. We arrived very late, and they were short staffed so my food wasn't delivered to my room until the next morning. Other than that, no issues. I've found the bus service to be much better than most other resorts.

What do you mean you had issues with the "luggage area"?

 

[jaiminee krikit]

CSR was not my favorite resort, but not my least favorite, either. But our stay was not great, and it started as soon as we arrived. When we were getting off the ME bus, there was a CM greeting some of the guests, but completely ignored us. I even stood near him just to see if he would acknowledge me, but he didn't. Oh well, I was excited to finally be at WDW.
They were still testing the room text option, but when we arrived we hadn't received a text message yet. I figured our room wasn't ready and it didn't bother me at all. We went to the lobby, and there were no other guests in there. I thought "This should be quick and easy". I went into the online check-in queue and waited to be called over. There were 3 or 4 CMs at their stations, and it appeared to be lunch time because a couple of them were eating. I'd never seen that, but I've eaten on the job before, I just never thought I'd see that at WDW. We were motioned over to someone's station (motioned, no words spoken). I walked up expecting some sort of greeting. The CM said nothing. I gave her a moment and she just stood there. So I said "Good morning, we're checking in". She pointed at the MB touch pad, so I touched Mickey-to-Mickey (thankfully I had done a trip before that with the MBs, so I knew what she needed me to do, but had I not used a MB before, I would've been a little confused). She then spoke (with a mouth full of peanut M&M's) and told me our room was ready. What a pleasant surprise! Things are looking up! Then she told me our room location. I had requested top floor in the Ranchos section. We had gotten a ground floor room in the Cabanas section. I have never requested a room and actually gotten the exact opposite before, so I was disappointed. I thought on it for a moment, and explained very nicely that I had requested a top floor room in the Ranchos section and asked if there was any way to see if a room was available in that section. She said to me "I'll have to make a phone call to find out", and just stood there staring at me, making no effort to pick up the phone. I told her "I hate being an inconvenience, but could you please check?" and she once again says to me "I'll have to make a phone call", and proceeds to still just stand there staring at me. I was befuddled at this point. I motioned towards the phone, and said "If you don't mind, I'd really appreciate it". Mind you, there was still no one else in the lobby waiting to check-in. She was on the phone for several minutes before telling me they were able to move our room. I told her thank you so much. She circled on the map where our room was and that was about it.
I knew CSR was big. I wasn't expecting just how big it was. And how far away the Ranchos section was from the main building. It felt like miles! And the CM didn't point out where the stairs or elevators were in our building, so that took me awhile to find. We got to the room, and it was fine.
The trip overall was great. It was DD and I's first girls only trip, and we had a great time. But the first thing I think of still when I think of CSR is that CM interaction at the very beginning. The buses at CSR are the best I've ever had. We never waited more than 5 minutes going to the resorts and coming back. The food was okay. We only ate at the hotel for breakfast a couple times and dinner once.
Then came time to come home. We were taking ME and arrived plenty early. Along with 20 or so more people (most I've ever had leave one hotel at the same time). Well, our pick-up time came and went, and no bus arrived. After about another 15 minutes, someone from bell services came over and asked us what time our bus was supposed to arrive. Long story short, our bus forgot to pick us up. We were all starting to panic. Luckily this CM was attentive and very helpful. He made a few more phone calls and just as several taxis were showing up, another ME bus arrived. We were all able to somehow fit on that bus and be on our way, but what a stressful end to our trip!
We had a few other less-than-stellar CM encounters during the stay. We would stay at CSR again if the price was right, but it will not be our first pick.

 

[nursejackie]

17 night stay......NO FAIR!!!!!LOL

We can only come once a year as we visit from the UK, so like to stay as long as we can afford to (after lots of overtime at work!)