Our family stayed there last Sept/Oct and had a wonderful stay. Very caring CM's, wonderful mousekeeping, good food and a wonderful pool. We loved it so much we are going back in a few weeks. My DH had booked us at CR but we ended up changing back to the Poly. Our two DS (ages 8 & 5) loved the volcano pool. The transportation was great, only a short walk to the TTC and the bus service was good. You will have a great time. I think the negative reviews you are seeing are for the concierge service. We stayed in Niue and had a great room. We will request another building this stay since this building is now a smoking building. Hawe a wonderful time!