We are just back from the Polynesian
Cast: Me, DH, DD13, DS10
Room location: Hawaii garden view concierge
We had stayed at all the deluxe hotels except for the Contemporary and Polynesian before this vacation. We have also stayed at Caribbean Beach
We arrived at the hotel at 2:55pm and by the time we were taken to the Hawaii building and checked in the room was not yet ready but was about 3:15pm
Before we left I expressed concern over the negative housekeeping posts and I have to say that the majority of the room was clean but some areas were very dusty. My DD bumped into the lamp on the desk and the dust bunnies were flying everywhere. One evening I was reading while everyone was sleeping and I reached up to turn up the light a little more and there were cobwebs in the shade. Other then that the floors and bathroom were very clean. I did notice that we had a different mousekeeper in the middle of our stay because of the way the room was cleaned and request for extra towels was ignored 2 of our 7 nights. The rest of the time we must have had the same person because of the way the items in the bathroom were always arranged and extra towels always left in the same place. We tip daily at every hotel we stay in because we never know if we have the same person each day or not.
Also on our first night turn down service they only did one bed, which isn't any big deal but found it strange since we were 4 in the room. We did utilize the daybed and they left it set up all week instead of turning it back into a sofa but that didn't bother us at all
For those of you that look forward to towel animals we didn't have any except when we arrived and there was a mickey head on one of the beds. Again this isn't important to us
Couple of items that annoyed me
I decided not to put in any requests on my reservation since we were staying concierge but instead put them in with concierge through an email and reconfirmed everything 5 days prior to our arrival at the hotel with the planning team. Our requests were ground floor and to have some sugar free options in the lounge. Now I know the room was just a request and I could have lived without getting the ground floor. What annoyed me is that the request wasn't even in our record. I asked the cm checking us in if she saw our room request in the computer and she said that nothing was listed under special requests. I asked about the sugar free items and she said nothing was listed for that either. When we went to the lounge later on our first evening I spoke with the cm there, she went to look for special requests for dietary needs and came back saying that nothing was requested. She did put in a note for the proper people for the next day. This is the first concierge level stay at a Disney hotel where not one of our requests was ever put into our reservation when emailing the planning office
Also the sugar free dessert every evening was a mousse of some sort - they could have had a variety like some of the other concierge levels at Disney offer
These were minor annoyances and we enjoyed ourselves and found the location of the Polynesian to be wonderful.
Cast: Me, DH, DD13, DS10
Room location: Hawaii garden view concierge
We had stayed at all the deluxe hotels except for the Contemporary and Polynesian before this vacation. We have also stayed at Caribbean Beach
We arrived at the hotel at 2:55pm and by the time we were taken to the Hawaii building and checked in the room was not yet ready but was about 3:15pm
Before we left I expressed concern over the negative housekeeping posts and I have to say that the majority of the room was clean but some areas were very dusty. My DD bumped into the lamp on the desk and the dust bunnies were flying everywhere. One evening I was reading while everyone was sleeping and I reached up to turn up the light a little more and there were cobwebs in the shade. Other then that the floors and bathroom were very clean. I did notice that we had a different mousekeeper in the middle of our stay because of the way the room was cleaned and request for extra towels was ignored 2 of our 7 nights. The rest of the time we must have had the same person because of the way the items in the bathroom were always arranged and extra towels always left in the same place. We tip daily at every hotel we stay in because we never know if we have the same person each day or not.
Also on our first night turn down service they only did one bed, which isn't any big deal but found it strange since we were 4 in the room. We did utilize the daybed and they left it set up all week instead of turning it back into a sofa but that didn't bother us at all
For those of you that look forward to towel animals we didn't have any except when we arrived and there was a mickey head on one of the beds. Again this isn't important to us
Couple of items that annoyed me
I decided not to put in any requests on my reservation since we were staying concierge but instead put them in with concierge through an email and reconfirmed everything 5 days prior to our arrival at the hotel with the planning team. Our requests were ground floor and to have some sugar free options in the lounge. Now I know the room was just a request and I could have lived without getting the ground floor. What annoyed me is that the request wasn't even in our record. I asked the cm checking us in if she saw our room request in the computer and she said that nothing was listed under special requests. I asked about the sugar free items and she said nothing was listed for that either. When we went to the lounge later on our first evening I spoke with the cm there, she went to look for special requests for dietary needs and came back saying that nothing was requested. She did put in a note for the proper people for the next day. This is the first concierge level stay at a Disney hotel where not one of our requests was ever put into our reservation when emailing the planning office
Also the sugar free dessert every evening was a mousse of some sort - they could have had a variety like some of the other concierge levels at Disney offer
These were minor annoyances and we enjoyed ourselves and found the location of the Polynesian to be wonderful.
