I just got back yesterday from an awesome stay at the Poly, I stayed in a GV concierge room on the first floor, it was super close to the check in area and right up the stairs or elevator to the lounge. The staff was great they really were wonderful. I too was scared because of all of the negative things I had heard, but was glad to see the WDW magic was alive and well! now I want to ge back soooooo bad! Anyway if you have any questions I'd be glad to answer them!