Policy change-renter's

[Michele]

We will be renting points from a friend for our trip in September. She gave me the reservation # Monday and said it would be easiest if I called to give them flight info etc.

Well, I called this afternoon after we booked our flights and was told by Member Services that as of this morning there had been a policy change and only members could give any new/additional information.

So I had to call my friend back and tell her she had to call them again and give the additional info for us. Seem like kind of a pain for the member's. Do you think they are trying to dissuade this practice by making it a pain for the member's?

 

[Chuck S]

I think this change is partly because MS was swamped by renters, who really don't know the system, were calling. Since Disney and DVC are making no $$ off the renters, and the cost of the reservation and other services MS provides is spread among all members, it is only fair that the owners take responsibility for their renters and answer most of their questions and gather the needed info required by member services.

 

[Oreo Cookie]

We will be renting points from a friend for our trip in September. She gave me the reservation # Monday and said it would be easiest if I called to give them flight info etc.

Well, I called this afternoon after we booked our flights and was told by Member Services that as of this morning there had been a policy change and only members could give any new/additional information.

So I had to call my friend back and tell her she had to call them again and give the additional info for us. Seem like kind of a pain for the member's. Do you think they are trying to dissuade this practice by making it a pain for the member's?

Member Services is for Members only and if an owner is renting out points they should be the one making all calls to MS. The renter has a contract with the owner, so the owner should be making all call and reservations for the renter. I think that is the responsibility you take on if you are renting or treating someone to the DVC.

I don't know if Disney is trying to dissuade the practice.

 

[Michele]

Just so you know, I am in no way complaining about this. I agree, whatever works best for the members is the way it should be done.

I am very new to learning about DVC. We have thought about joining, just don't have the money available right now. Our friends were nice enough to offer their points since they can't go this year. This will give us chance to experience it and make a more educated decision about if it would be a good fit for us.

I just thought it was funny, (if you knew my track record for bad luck), that it changed on the exact day I called.

 

[Chuck S]

I just thought it was funny, (if you knew my track record for bad luck), that it changed on the exact day I called.

That's usually the kind of luck I have, too. Hopefully this change will result in less congestion on the MS phone lines, once more folks are informed of the change, of course.

 

[Oreo Cookie]

I just thought it was funny, (if you knew my track record for bad luck), that it changed on the exact day I called.

That's usually what happens to me! I thought I was the only one.

I hope you enjoy your stay and good luck in deciding if DVC is right for you. It has worked out really well for us so far, I only have good things to say about the program.

 

[Barak's Disney]

I called to confirm my reservation today and the first agent would not verify anything because I was not a member. I called back a second time and spoke to a different agent who did confirm my reservation when I provided the confirmation number. Guess not all the agents are in the loop yet.

 

[MissD]

I called to confirm my reservation today and the first agent would not verify anything because I was not a member. I called back a second time and spoke to a different agent who did confirm my reservation when I provided the confirmation number. Guess not all the agents are in the loop yet.

I mean no disrespect, but if you called and were given the info on the new policy, why not accept it and follow it?

Would you have continued to call until you found someone who would either violate the policy or be, as you said, out of the loop? They may not have known what they were doing was incorrect, but you certainly did.

I guess I just really don't understand, if you were told that they could not verify the info since you were not a member, why keep calling? If you were continuing to call on the toll-free number, that's worse yet.