J
JVL1018
Guest
I called today to book my next trip (yay!), but ran into a problem. I bought an add on(resale) for 25 points, June use year(my other points are all Sept). When I finally got them I had 25 2002 points banked into 2003 and all my 2003 points. I am POSITIVE the contract ahd 25 banked points, because the friend who sold them to me, tried to transfer them into my account, at which time we found you can not transfer banked points.
So I added a day in a preferred view studio for my most recent trip, as we knew we wouldn't be able to use them before June 2004 otherwise. 22 poimts.
I called MS today wanted to use 42 of my 50 June points for our first night and she tells me I only have 28 points. That we banked the 2003 points, and then the next day called and borrowed the 2004 points(22 of them) for the studio. I KNOW there is no way that was not our intention as we only added the night to use points that would have gone to waste.
So I went ahead and booked with my Sept points after getting nowehre talking to the MS woman about the June year.
I am positive my friend was not mistaken about banking the 2002 points, this was not some stranger, but a good friend who sold them to me.
Anywy, I guess I've learned my lesson, and from now on will be emailing MS to confirm all point usage so they(and I!)know exactly what points were used.
Yet another reason to have online booking.
So I added a day in a preferred view studio for my most recent trip, as we knew we wouldn't be able to use them before June 2004 otherwise. 22 poimts.
I called MS today wanted to use 42 of my 50 June points for our first night and she tells me I only have 28 points. That we banked the 2003 points, and then the next day called and borrowed the 2004 points(22 of them) for the studio. I KNOW there is no way that was not our intention as we only added the night to use points that would have gone to waste.
So I went ahead and booked with my Sept points after getting nowehre talking to the MS woman about the June year.
I am positive my friend was not mistaken about banking the 2002 points, this was not some stranger, but a good friend who sold them to me.
Anywy, I guess I've learned my lesson, and from now on will be emailing MS to confirm all point usage so they(and I!)know exactly what points were used.
Yet another reason to have online booking.