Point transferring MS manual

[bookwormde]

Point transferring MS manual

Since all indications are from the fact that members get varying answers when they try to transfer that the “existing manual” is little more than what if posted in the planner and on the website, it would be “fun” to create our own based on the members best understanding and experiences, which is clear and comprehensive enough to end the confusion. I have included the current “published policy” at the beginning of each section for reference. And have numbered each “draft item” so those that have a comment, modification or change can use them. My notes are in bold and examples are in italics. Once it is complete I will send it off to the “powers that be”

Current policies limit vacation point-transfer transactions to one per Member or Membership, either as transferee or transferer during a given use year.
(not an English major but I think it should be transferor not transferor)

• 
  [1]Members may make 1 transfer per member contract use year. Either a transfer in or a transfer out uses up this allocation for the year.

Example a member with an April during their 2010 use year may make 1 transfer between 4/1/2010 and 3/31/2011.

2. Each membership (unique member number) has the transfer rights as designated in #1

Reservation points may not be transferred

3. Reservation points may not be transferred

Members can transfer home resort vacation points to another member that does not have the same use home resort vacation points. The vacation points retain the Use year and Home resort priority of the membership they were transferred from.

4. Points may be transferred between members with different Use years and/or Home resorts
5. Transferred points retain their original use year (both month and year)
6. Transferred points retain their original resort designation and home resort priority.


New (I have not had specific references to #8)

7. Holding points may be transferred, and retain their holding status.
8. Points, which have been transferred into an account, may not be transferred back out. (Without this you could transfer in 2011 use year points during your 2010 membership use year and transfer them back out during your 2011 membership use year)


Transferring is a final transaction. Once points have been transfer they cannot be returned to the transferring member.

9. Properly authorized and executed transfers are final transaction and cannot be reversed.

All transferred vacation points expire at the end of the transferring members use year (The next line contradicts this)

10. Transferred vacation points expire at the end of their original current use year (transferring members) unless they are banked. (Not the receiving members use year)

Transferred points may be banked

11. Transferred points may be banked
12. Transferred points follow the banking rules for their original UY (month)
13. Banked transferred points expire at the end of the original UY that they are banked into. Example a member transfers in April 2010 points, they must be banked by 11/30/2010 otherwise if unused they expire on 3/31/2011. If they are banked they are eligible for reservation from 4/1/11 to 3/30/2012, if unused they expire after 3/30/2012

New (But widely reported)

14. Transferred points may not be borrowed.

Banked or borrowed points may not be transferred.

15. Banked points may not be transferred
16. Borrowed points may not be transferred

New (Broadly reported and recently confirmed)

17. Only points from the transferring out member’s current UY or the immediate following UY are eligible to be transferred out.


New (Valid from personal experience, although still an item of difference within DVC)

18. Members transferring in may receive points with different UY years Examplel,: A member in May 2010 could receive any of the following examples: Any June -December 2009 points, any 2010 points, February – April 2011 points.

New (But widely reported)
19. A single transfer transaction may include different resorts and/or different years points, which are eligible for transfer.

Members are prohibited from receiving compensation for engaging in any transferring of points

20. Members are prohibited from receiving compensation for engaging in any transferring of points.

Vacation points can be transferred only if both accounts are in “good” status and all fees and payments are current.

21. Vacation points can be transferred only if both the transferring out and transferring in member’s contracts are in “good” status and all fees and payments are current.
22. Once Points are transferred they are unaffected by the original transferring out members status.




Please pick this apart and add as needed. I know this is to long for the planner but would be appropriate for the website and MS manual.

bookwormde

 

[RobDoc]

My understanding of #1 is that members may transfer points from their current and next Use Years. For example - I can transfer points from my 2009 Use Year into another member's 2009 Use Year and also transfer points from my 2010 Use Year into another member's 2010 Use Year , all on the same day which would use up the transfer for both my 2009 and 2010 Use Year. I could not make another transfer (into or out-of) until next year when I could transfer points from my 2011 Use Year into another member's 2011 Use Year.

My understanding of #8 is that transferred points may not be transferred again. In addition, my understanding is that points may only be transferred into the same Use Year (without regard to the month) - for example, I could transfer my 2009 points into another member's 2009 Use Year, but not into their 2010 Use Year.

My understanding of #18 is that points may only be transferred between to same Use Year (2009 into 2009, 2010 into 2010).

Thanks for posting this. It will be interesting to see if MS can/will clarify the contradictions over the years.

 

[jekjones1558]

My understanding of #1 is that members may transfer points from their current and next Use Years. For example - I can transfer points from my 2009 Use Year into another member's 2009 Use Year and also transfer points from my 2010 Use Year into another member's 2010 Use Year , all on the same day which would use up the transfer for both my 2009 and 2010 Use Year.

This is exactly what I did about 10 days ago. In addition the member receiving the points was able immediately to bank the 2009 points into 2010 and use all of the points for a reservation in 2010 use year.

 

[bookwormde]

WebmasterDoc,

#1. I was told 1.5 years ago that transfers were based on the points use year as you reference in your paragraph 1, apparently that is not the case (at least as I was told yesterday),the 1 transfer allocation availability is by membership use year and are unaffected by the specific points that are being transferred (I can understand why MS does it this way since it is much easier to track).

#8. I went trough this 1 year ago and in reviewing the documentation QA and compliance determined that points with a past use year could be transferred in (they transferred August 2008 points into my account in May of 2009 while I was in my 2009 use year. I am an April use year. This is one where yesterday there was significant discussion with the individual from DVC that I was talking with so obviously it is one that is not well understood even at the higher levels.

#18 This is a good example about semantics, points retain their use year month and year when transferred in so they are transferred into the same point use year but the member does not have to be in that membership use year, but for example in a members 2010 use year they can receive 2009 or 2011 UY points.

Thanks for your experiences and perception, my “goal in this is to substantially put this perennial issue to bed.

Jekjones1558,

Thanks for confirming this; would you be willing to share your use year month and that of the transferring in party if you know it?

bookwormde

 

[jekjones1558]

#8. I went trough this 1 year ago and in reviewing the documentation QA and compliance determined that points with a past use year could be transferred in (they transferred August 2008 points into my account in May of 2009 while I was in my 2009 use year. I am an April use year.

Your use year doesn't matter. The 2008 points were still in their 2008 use year.

I have an October use year and transferred the points in January. I was able to transfer 2009 points that were still in their 2009 use year and 2010 points (next year points) into 2010 use year. Since the person who received the points needed them for a Dec. 2010 reservation, she could bank the Oct. 2009 points into Oct. 2010 and use all of the points for a Dec. 2010 reservation. I do not know what her use year is but it doesn't matter because my points keep their own use year.

 

[Sandisw]

Your use year doesn't matter. The 2008 points were still in their 2008 use year.

I have an October use year and transferred the points in January. I was able to transfer 2009 points that were still in their 2009 use year and 2010 points (next year points) into 2010 use year. Since the person who received the points needed them for a Dec. 2010 reservation, she could bank the Oct. 2009 points into Oct. 2010 and use all of the points for a Dec. 2010 reservation. I do not know what her use year is but it doesn't matter because my points keep their own use year.

Thank you for this explanation. It cleared things up for me. Basically, if you are transferring out your points, you can transfer out current and next UY points.

If you are receiving points, then the only thing that matters is that the points you get be available for whatever reservation you want them for (either by banking them once you get them or because they are usable as is).

So, since I may be looking for a transfer for an August 2011 stay, I only need to worry about getting points that can be used during that travel time, regardless of what my own UY.

It is like you temporarily have 2 different UY's and just need to think of it that way.

 

[jekjones1558]

Thank you for this explanation. It cleared things up for me. Basically, if you are transferring out your points, you can transfer out current and next UY points.

If you are receiving points, then the only thing that matters is that the points you get be available for whatever reservation you want them for (either by banking them once you get them or because they are usable as is).

So, since I may be looking for a transfer for an August 2011 UY, I only need to worry about getting points that can be used during that travel time, regardless of what my own UY.

It is like you temporarily have 2 different UY's and just need to think of it that way.

This is a much better way of stating it than my post was!

 

[bookwormde]

Jekjones1558

Yes points stay in their original use year (unless you bank them). Many people have been told that you can not transfer in points that have a year before your current one, which from what I have done and been told is not true.

Sandisw,

Yes transferring out is much simpler to explain the only caveat is the next years points can not have been banked.

bookwormde

 

[bookwormde]

Bumping for more member experiance and comments

bookwormde

 

[forevercruising]

Members may make 1 transfer per member contract use year. Either a transfer in or a transfer out uses up this allocation for the year. Example a member with an April during their 2010 use year may make 1 transfer between 4/1/2010 and 3/31/2011.

Thanks, bookwormde, for generating this thread!

After receiving mixed messages from both member services and DISboard members, I asked to speak with an MS supervisor this morning, who was very helpful and seemed very credible, in hopes of settling my transfer question, once and for all.

She clarified this:

The one transfer in/out per year applies to the status of the POINTS being transferred, NOT the day I call to make the transfer.

For example: I have no 2009 points left, but I am still in my 2009 UY. I have all of my 2010 points available and I want to transfer them to a friend, who wants them for his/her 2010 UY. So, I call MS during my 2009 UY and transfer my 2010 points to my friend. I have now used my ONE transfer for my 2010 UY, even though I called to make the transfer during my 2009 UY.

I know this has been a subject of mixed messages, so, perhaps this helps clarify. The supervisor I spoke with seemed very sure, and indicated there is no "gray area" regarding this. She also said that this is one of the subjects that her MS representatives ask her about on a regular basis.

Thanks, again, for the thread, bookwormde!

 

[bookwormde]

Answered on the other thread but the supervisor was incorrect by all indications I have gotten.

Do you happen to remember the first name of the supervisior?

bookwormde

 

[forevercruising]

Answered on the other thread but the supervisor was incorrect by all indications I have gotten.

Do you happen to remember the first name of the supervisior?

bookwormde

Yes..her name was Sadie.

If I have time this week, I'll call QA, as you suggested on the other thread, and find out what they have to say.

It is frustrating that I am getting the opposite "firm" answer than you have gotten recently.

 

[bookwormde]

Thanks forevercruising,



bookwormde

 

[forevercruising]

Yes..her name was Sadie.

If I have time this week, I'll call QA, as you suggested on the other thread, and find out what they have to say.

It is frustrating that I am getting the opposite "firm" answer than you have gotten recently.

FYI: I spent some time discussing this situation with Travis of the DVC Member Satisfaction Team and he reiterated what the previous supervisor told me regarding this issue. Essentially, the one transfer a year applies to the year of the points being transferred, not the date the transfer call is made.

I know that some DVC members have not only been told different information, but they have probably even conducted a transfer under "alternate" rules; however, Travis was very clear regarding the one transfer being dependent on the year of the points being transferred, not the year in which the transfer is made.

SO, I made it very clear to Travis that there is MUCH misinformation floating around "out here" and that many of us are being told different things from MS. He was genuinely concerned and, even as he attempted to explain the transfer "rules" to me, he could see the ambiguity in the verbiage of the transfer guidelines. So, he said that he would discuss this with the floor supervisors in MS, in hopes that we will all begin to get the same message. I suggested that the written guidelines regarding transfers be re-written to focus on the points, rather than the UY during which the transfer phone call is made, but I do not know if that will ever be done.

I know this is completely opposite of what bookwormde was told, but I thought I would provide an update with what I was told.

Here's to an end to ambiguous transfer guidelines!

 

[bookwormde]

Posted on the other thread but just letting everyone know that the issues is in front of the appropriate groups now so hopefully it will be resolved.

bookwormde