For the record, ALL airlines break guitars. All shipping companies do too. United just sucks about being helpful to their customers when anything bad happens to them, even by the low standards sometimes set by their competition.
I'm in the unpopular minority's here who think that whilst united could have handled it better, two things are true:
1) No United employee is guilty of physical abuse. It was not a United employee who removed the gentleman.
2) they didn't just walk on to the plane and beat him for no reason. The first video that was published shows 1 minute of a 30+ minute confrontation. Another video has since surfaced of the passenger getting more aggressive with those trying to remove him, telling the law enforcement he is not moving, and they'll have to drag him if they want him removed. I could be annoyed and feeling picked on, but I'd never talk to law enforcement like that. That is asking for trouble.
United will survive this- give it a couple of days and a new fiasco will have everyone's attention, and for many people worldwide United will continue to be the ONLY choice if you want to get from A to B. Their share price has fallen slightly, but was at an all time high anyway, can't stay up there forever.
I know my local International airport only has 1 direct flight to NYC, and I'll be flying United next time I visit. I'm not alone.
I believe the passenger has to share and own some of the responsibility in this case. It seems he is a real nudnik.
First, when you purchase an airline ticket, you enter into an agreement. Most don't bother to read the agreement or pay attention to it during the purchase process, but they are consenting to it nonetheless. Airlines have the ability to cancel or change your ticket for a number of reasons ranging from natural disasters to mechanical issues to overbooking. Inconvenient? Yes. Unfair? No. They tell you upfront.
Second, when confronted with danger, whether justified or not, I generally choose to get out of harm's way. This nudnik on the United flight decided to resist and paid the price. It's like how they tell bank tellers to just hand over the money during a robbery rather than risk getting hurt or killed. Even though the robbers are the ones in the wrong, it's best to let the police work it out later. Likewise, this nudnik should have worried about the moral and ethical issues a little later. Believe me, he is hardly the first person to ever get bumped from a flight.
Now, sure, I'm certain there will be some who think the opposite - that we must be brave and resist when confronted with injustice. Stand your ground, they'll say. This is how to bring about change. ... But I'll have to simply disagree. We are not talking about Tiananmen Square or Rosa Parks here. In this case, we are talking about a guy who got bumped from a flight - a possible outcome as outlined in his ticket purchase agreement.
United and the responding authorities also share in the blame for this terrible incident. They could have handled it much differently. But I don't let this guy off the hook entirely.
A long running theme with United ... not learning from their mistakes, even the most public.I don't disagree ... but considering the bad press the guitar incident created back then, you would think they would have learned something.
I'm in the unpopular minority's here who think that whilst united could have handled it better, two things are true:
1) No United employee is guilty of physical abuse. It was not a United employee who removed the gentleman.
2) they didn't just walk on to the plane and beat him for no reason. The first video that was published shows 1 minute of a 30+ minute confrontation. Another video has since surfaced of the passenger getting more aggressive with those trying to remove him, telling the law enforcement he is not moving, and they'll have to drag him if they want him removed. I could be annoyed and feeling picked on, but I'd never talk to law enforcement like that. That is asking for trouble.
United will survive this- give it a couple of days and a new fiasco will have everyone's attention, and for many people worldwide United will continue to be the ONLY choice if you want to get from A to B. Their share price has fallen slightly, but was at an all time high anyway, can't stay up there forever.
I know my local International airport only has 1 direct flight to NYC, and I'll be flying United next time I visit. I'm not alone.
If United has a cheap enough flight then Ill still book. One crybaby that wouldnt comply with their orders wont deter me!!(shouldnt have put their hands on him though)
And now this......
http://www.cnn.com/2017/04/13/health/scorpion-united-airlines-flight-trnd/
Rough week to be United Airlines.
Just my opinion Kevin... i said they were wrong by putting their hands on him.. my thing is this Kevin... why didnt he just comply like the other 3? He had to know he wasnt going to win that fightCrybaby?
He's 69 years old and has a concussion, a broken nose and lost his two front teeth.
Just my opinion Kevin... i said they were wrong by putting their hands on him.. my thing is this Kevin... why didnt he just comply like the other 3? He had to know he wasnt going to win that fight
He is going to get a big payday for this and Im ok with that....But they repeatedly said that he was the 4th passenger that would have to be bumped. Just comply dude
Crybaby?
They did not know this at the time. And while horrible . They had no reason to do this abuse. I expect they are just looking for any dirt against him. I did journalism studies and know many journalists and journalists hunt to kill"Crybaby" might not be accurate. Maybe "convicted felon?"
http://nypost.com/2017/04/11/doctor-dragged-off-flight-convicted-of-trading-drugs-for-sex/amp/
"Crybaby" might not be accurate. Maybe "convicted felon?"
http://nypost.com/2017/04/11/doctor-dragged-off-flight-convicted-of-trading-drugs-for-sex/amp/
There is no legal rule that you have to be bumped. You have every right to say no. You booked the flight, He had every right to say noIf United has a cheap enough flight then Ill still book. One crybaby that wouldnt comply with their orders wont deter me!!(shouldnt have put their hands on him though)