January 23, 2005.
On our way *to* Fla.
We flew from YYZ to MCO on Air Canada...direct, non-stop flight...and our bags never showed up. 2 LARGE American Tourister brand roller suitcases.
...compensation finally arrived - after a 6 month wait.
We're still pursuing the customer service issues...ie, a very ill-equipped call centre (guess where), and poor service from ACBaggage themselves.
We don't want anything - well, maybe our bags back (apparently they might be in a warehouse facility in YUL, if not stolen...but tell me why someone would steal vacation clothes? There was nothing of any value, ie, electronics etc in them) - other than a sincere apology, and an explanantion of what ACTUALLY happens to bags that go missing.
Here's our tips:
1)As you're packing your bags, just jot down what's in them. Doesn't have to be fancy, just general descriptions.
2)Put your name, destination and flight info on a sheet of paper inside your bags.
3)Take a picture of your bags, and close ups of any unique identifiers that you've added.
4)Kiss them goodbye, you may never see them again.
Carry ons only!!
