LOL. I have heard this story before. i don't know if it really happened to anyone or if it's just one of those stories that gets passed around, but I heard this anecdote a few times working AOL tech support. Let me tell you, and sorry to any AOL users on here, but AOL customers are about the dumbest people you could ever talk to (not counting the people on DIS that may use AOL...if you are intelligent enough to use a message board, you are way smarter than the average AOL user).
I used to keep a notebook log of all the stupid comments and questions I got, which other techs started passing around and writing in. One of the best was, this guy whose AOL software had been deleted off his computer, and he needed to re-install it. I asked him if he had his AOL installation disk. He said, "um, I don't know...is that the tall box with the blinking lights under my desk?" It took me a couple of seconds before I realized he was talking about his COMPUTER. I had to ask him to hold a moment while I LMAO (sorry, LMBO). And you would be amazed at how many people cannot find their start button. Even after I tell them "it's the button that says 'start' in the lower left corner of your computer". I have had many people who take 5 minutes to understand the concept of right clicking the mouse. Don't even ASK how hard it is to explain "control alt delete". One man got so frustrated trying to do this, that he said he is cancelling AOL and hung up. One man actually asked me how to make letters capital. I had to explain how to hold down the shift key while typing the letter ("wow, that is so neat! I never knew that!") My question is, who let these people own a computer?
I had to quit that job because it really made me depressed about the human race.
Ok WAY off topic here, but I just had to share that. I have many more AOL war stories, but I will stop now

~Mia~