We go on every trip and have never had a problem. The food is always good and we have never had lousy service. Also, you CAN make an ADR for Planet Hollywood...just call Disney Dining and make a reservation then you don't have to worry about a wait. We made our reservation last night for our October trip. We normally do both RFC and PH, but on our last two trips the service and food at RFC has just not been what we were expecting. We were called in right at our return time, the waitress sat us down and then didn't come back for 25 minutes and all she did was take our drink orders. She finally came back 15 minutes later, took our food order and we waited 45 minutes for our food to come out. When it came it was luke warm, at best, the pasta was severely under cooked, there was hardly any sauce on it at all. Our waitress came back half an hour later, we asked for the check and waited another 15 minutes for it. And no, it was not THAT busy. Actually it was less crowded than the last 3 times we went. Don't know what the problem was that night but it ruined my appetite for RFC. It will be a while before we go back.