Pirates Room- Caribbean Beach

[BrerSparrow]

Hello all,

I have a reservation in late 2017 for one of the Pirate Rooms in the Caribbean Beach Resort. I am a bit concerned, as I was never told that the beds were full instead of queen.

The day that the free dining plan came out, I booked my room online (which at this point had been a regular Caribbean beach resort room), and called to add on the free dining. When I called to add on the free dining, the cast member informed me that there was to be construction in the area which I was set to stay in, and that she would move my party to a pirate style room with no extra cost. Upon this I had asked if there was any major difference (location, amenities etc) in the pirate themed rooms to which I was told there was not.

Just about a week ago I found out that the beds are full instead of queen. I am traveling with my family of four, and we are not small people. I was very disappointed to find this out as the cast member who had changed my reservation never did mention this to me.
I spoke with Guest Services yesterday, but they informed me that have no open reservations at any moderate resort (presumably since I also have the free dining), and that I should "Bring and air mattress".

So here is where I stand. I already have all my dining reservations (some of which are hard to get; such as Be Our Guest), but if I am being told to "Bring an air mattress", is it really worth it? I'm debating on whether or not I should reschedule the trip because of this. Are the Pirate Rooms significantly worse than a standard room in the resort? Is it true that they are in a much more inconvenient area of the resort as well. As we all know, a busy day at the parks requires a good nights rest. I'm really unsure as of now. Any and all information about these rooms, or suggestions would be great.

TIA

 

[AngiTN]

Unfortunately, the CM on the phone probably didn't even know the different bed sizes. Sad but true.

Though I'm curious, why didn't you book the Standard Room with Free Dining online when you booked it? Why did you call to add free dining?
Was it not available with the Standard Room when you booked it?
Could that be why she moved you to a Pirate Room? I know in most cases, they were all available with the Free Dining Promo

 

[BrerSparrow]

Unfortunately, the CM on the phone probably didn't even know the different bed sizes. Sad but true.

Though I'm curious, why didn't you book the Standard Room with Free Dining online when you booked it? Why did you call to add free dining?
Was it not available with the Standard Room when you booked it?
Could that be why she moved you to a Pirate Room? I know in most cases, they were all available with the Free Dining Promo

I had originally called to upgrade my free dinning to the deluxe package (didn't see the option to do so online without losing the original reservation)
Maybe when I upgraded the dining that's when I was moved?? Not sure.

 

[AngiTN]

I had originally called to upgrade my free dinning to the deluxe package (didn't see the option to do so online without losing the original reservation)
Maybe when I upgraded the dining that's when I was moved?? Not sure.

Ah, makes sense.

The CM really did think she was doing you a favor. She Pirate rooms are classified as an upgrade, even with the smaller beds. To the reservation agents, most of whom have never been to the resort, that's all they see, an upgrade. And she's right, they are much further from construction than the rest of the resort. So she thought she'd upgrade you for free and move you away from the construction. Without realizing it was a bed change.

I would check regularly for an opening elsewhere for your stay. There is still a very good chance something will open up. People cancel trips all the time. Or move around.

 

[BrerSparrow]

Ah, makes sense.

The CM really did think she was doing you a favor. She Pirate rooms are classified as an upgrade, even with the smaller beds. To the reservation agents, most of whom have never been to the resort, that's all they see, an upgrade. And she's right, they are much further from construction than the rest of the resort. So she thought she'd upgrade you for free and move you away from the construction. Without realizing it was a bed change.

I would check regularly for an opening elsewhere for your stay. There is still a very good chance something will open up. People cancel trips all the time. Or move around.

Right. I totally get it. I mean it's definitely mostly my fault for not checking myself. I think that's what I'll do. Thank you!!