Pin code WRONG EMAIL???

[WDW Newsletter]

Has anyone else signed up a long time ago with an email address, and then changed to a new one, but yet EVERYTIME you call Disney to make a new ressie, they CONTINUALLY check your email and say the WRONG ONE?

Each time I tell them to update it, and they say they do, only the next time I make a ressie it is wrong again. Maybe that is why I never get codes LOL!

 

[bell.of.the.ball]

I fear I have missed many codes too. This has gone on to me for over a year. I kept telling them that it was not being changed, finally a CM said they did not know how to do it right put me on hold and did it. I have called back 2 times and it is now right.

 

[WDW~Lover]

no, but I get it with my phone number for some weird reason!

 

[disneyfreak7]

I have counted 12 times that I call Disney and they have my old email address from our first trip in Dec 1999!!! Every time the CM assures me they have changed my email address and when I call back it is back to the old one. I really believe that is why I have NEVER had a pin code!

 

[WithFaith50]

Unfortunately this has happened to me on several occasions since 2003. What I did not understand was how they could “fix” it and I receive my reservation at the correct email address, then the next time I would make a reservation or call to ask about pin codes they would have my OLD email address again!!!

However, I think that it’s finally resolved since I did not have a problem when I made my last reservation.

 

[disneyfreak7]

I can't figure that out either. Every time i would call the CM had my old email, but I would get a confirmation email sent to my current one?

 

[mbanks21]

Its more a system issue then a CM issue. They can send a confirmation to a specific email but the system itself may drop the new email and put the old one back on at any given time. It doesnt really matter though because you can call and see if a pin is attached to your household at any time...