Picking up tickets early..

[Robo]

no, it was the resort. I called the actually resort number, not a call center.. she answered.. so and so at Coronado Springs resort.

That's how the call centers work.

The resort number still goes to a call center and they will answer as if they are at the resort. That's been my understanding.

Correct.

They get a readout as to which resort you were calling when their call center phone rings.

Now, it is POSSIBLE to get a CM at the actual resort.
But, they wouldn't necessarily have any better (or worse) info than someone at a call center.

 

[stargazertechie]

Still convinced that Disney CRO shares an office with Peggy from USA Prime Credit

 

[Mamasmurf227]

Still convinced that Disney CRO shares an office with Peggy from USA Prime Credit

 

[PHefner]

Still convinced that Disney CRO shares an office with Peggy from USA Prime Credit

That's what I wanted to say to each person I wound up speaking with this morning!!

 

[seashoreCM]

I actually just got off the phone with guest relations at Coronado Springs Resort and she told me that we COULD NOT pick up our tickets early..

I guess they are all going to tell us no..

Since you read everything about this topic on these boards, try it anyway outside the theme park you want to enter when you get down there. Nothing to lose.

 

[wish*i*was*in*the*vi]

Still convinced that Disney CRO shares an office with Peggy from USA Prime Credit

 

[momof2chipmunks]

I actually just got off the phone with guest relations at Coronado Springs Resort and she told me that we COULD NOT pick up our tickets early..

I guess they are all going to tell us no..

Sure...but what PROOF do you have once you get there? They left a voicemail, not even an email. Atleast if they'd sent an email reply JustCallMeMommy could post the email reply and maybe we could print it out and hope that helps if they're being difficult. We have found Disney to be less than willing to do anything to help with theres an issue, especially with tickets, we've had an ticketing issue before and they simply didn't care.
It's a pretty big risk for a family of 4 having to shell out another $900+ for another set of 3 days of tickets if they wont let you have them early. Negates any Free Dining savings for us, as we're doing an off property/on property split stay and are only staying at the Poly for 3 nights so our Free Dining is only for 3 nights making it a value of $530.00, and we would lose our $200 AAA discount on our room, having to pay rack rate, so our "savings" is $330.00 But we wouldn't normally eat that much food and I figured out yesterday that on and off property we will only spend about $900 for the week on food, so really the free dining isn't that great of a deal for us and isn't worth the potential risk of having to buy a second set of tickets. And not spending the first 3 days of our trip at Disney isn't an option to us.
I'm not trying to be difficult or argumentative, I just don't see how a voicemail response from guest services is really concrete proof for the rest of us that this can be done, no problems. I have no confidence that Disney can't and won't implement a "new policy" in the mean time. And I'm not going to look at a cast member and say "well JustCallMeMommy got a voicemail that said she could do it, why can't I"...
But, good luck to everyone that's going to try this, I do think it more than likely is the way that it's done. I've never seen a report of someone saying they tried and couldn't do it. I hope it works out for everybody! Every discount at WDW helps!

I'm not saying that the voicemail itself is concrete proof. Several people on these boards have gotten confirmation from guest service this can be done. In fact, our own fellow disboarder, who is currently a ticketing CM, also confirms it can be done. My family did it last year, after many many people on the phone told us we could not do it. We had absolutley no problem picking up our tickets. It all depends who you get to talk to on the phone. Unfortunately, most people on the phone are misinformed. So, if free dining isn't of great value to you, I can see why you might not bother. However, it saves my family a fortune on a nine day vacation so I will be taking advantage of early ticket pick-up again this year. Have a great vacation!

 

[wlkw03]

Does anyone know how late Guest Relations are open at DTD? Or, how early they open?

I just booked free dining at POFQ for Nov. 27 - Dec. 3. We are arriving on Nov.25 and booked 2 nights night only. I would like to pick up my tickets early. BUT... we are arriving late on Fri. the 25th (landing at 8:30pm) and afraid that I won't be able to pick them that evening.

I might have to leave early early in the morning the next day to get the pick up the tickets before heading of to the parks. I would rather pick them up the night before.

 

[stargazertechie]

Sure...but what PROOF do you have once you get there?

The fact that CheshireFigment, who is a TICKETING CASTMEMBER has stated both in the Ticket FAQ as well as in response to threads like these that it is possible.

 

[mrcarder]

I'm glad to hear confirmations that this works well at the GRO's at the park. Do you have to instruct them at all if there's no ticket upgrades or changes to be made? It sounds like the park GRO CMs are generally on top of everything tickets and I just walk up and ask for Early Ticket Pick-Up with my reservation information and ID? Do I need to be prepared for anything else?

 

[stargazertechie]

I'm glad to hear confirmations that this works well at the GRO's at the park. Do you have to instruct them at all if there's no ticket upgrades or changes to be made? It sounds like the park GRO CMs are generally on top of everything tickets and I just walk up and ask for Early Ticket Pick-Up with my reservation information and ID? Do I need to be prepared for anything else?

You should be fine. When I did it in 2008, we just walked into guest relations at DTD (we were at a DTD hotel) and said we would be picking up our tickets early. Gave them our confirmation #, and we had the tickets 2 minutes later.

 

[mrcarder]

You should be fine. When I did it in 2008, we just walked into guest relations at DTD (we were at a DTD hotel) and said we would be picking up our tickets early. Gave them our confirmation #, and we had the tickets 2 minutes later.

Great! Thanks!

 

[CdnCarrie]

Quote:
Originally Posted by DisneyBoundinDec View Post
Thank you for all of that..
I have a question then..

say someone is coming in 2 days prior to free dining..

2 days room only
5 days free dining

should they book the 5 days free dining package with 7 days?? Or with 5 days, then go to guest relations when they first arrive, get their tickets early and then upgrade?

What is the best way to book it? THANK YOU!

The bolded way.

And I'm getting pumped about marathon weekend, but I NEED to get off my rear and start training!

Why would it make a difference when you add on the extra days? Just curious.

Also where do you go to pick up the tickets at MK? I can't picture it.

 

[stargazertechie]

Quote:

Why would it make a difference when you add on the extra days? Just curious.

Also where do you go to pick up the tickets at MK? I can't picture it.

1) Less chance for the phone CMs to screw the reservation up
2) If you're going to the TTC first, you can get them there, otherwise there's a Guest Relations window AT MK to the far right of the turnstiles.

 

[CdnCarrie]

1) Less chance for the phone CMs to screw the reservation up
2) If you're going to the TTC first, you can get them there, otherwise there's a Guest Relations window AT MK to the far right of the turnstiles.

Thanks! I was planning on doing my whole 9 day ticket but maybe I should drop it down to 7 and add 2 days on later. Besides I'm not sure if we want 8 or 9 days yet.

We'll be arriving by bus. We've always had tickets in hand so never need to go to GR ticket booth before. Far right. Thanks!

 

[mrcarder]

You should be fine. When I did it in 2008, we just walked into guest relations at DTD (we were at a DTD hotel) and said we would be picking up our tickets early. Gave them our confirmation #, and we had the tickets 2 minutes later.

BTW, this was what we planned to do, I figured if it was early enough we might swing into DTD, pickup tickets, maybe grab breakfast, then head to AK (we're driving until getting to resort later, phoning our check-in). Do you know what time the GRO opens, is it early, or park times (9:00)? Thanks again!

Nevermind, found Cheshire Figment has that answered here:
http://www.disboards.com/showthread.php?t=2496664

 

[wish*i*was*in*the*vi]

The fact that CheshireFigment, who is a TICKETING CASTMEMBER has stated both in the Ticket FAQ as well as in response to threads like these that it is possible.

I know, I've read many of them. I just don't see "Hi, yeah CheshireFigment said I could" as being an argument that's going to hold water when I get the one CM that is convinced that I can't get my tickets early that's all. And knowing my luck, I will get the one CM that's convinced I can't. And it's not that I don't believe him or any of you, but if I could just manage to have something in writing from Disney that says I could, I would go ahead and do it. Or if the Guest Relations CM on the phone at the park yesterday hadn't been adamant that I couldn't I would feel much better about it. I"m sure it can be done, but for those like Stitch who said she was thinking about forgoing the FD and booking at the AP rate so she wouldn't have to stress about it until she arrives, I just don't blame her.
I will email Disney and see if I can get a written confirmation that this can be done and then I can share it with all of you to take along.
And as I said, hope it works out for everyone and they have a wonderful trip! Free Dining can save a ton of money!

 

[DisneyBoundinDec]

Still convinced that Disney CRO shares an office with Peggy from USA Prime Credit

Since you read everything about this topic on these boards, try it anyway outside the theme park you want to enter when you get down there. Nothing to lose.

True, if it was for me I would be all for it and would try it. But its for a client so I am just telling her that I have heard that it can be done, but cannot guarantee it.

 

[stargazertechie]

I know, I've read many of them. I just don't see "Hi, yeah CheshireFigment said I could" as being an argument that's going to hold water when I get the one CM that is convinced that I can't get my tickets early that's all. And knowing my luck, I will get the one CM that's convinced I can't. !

That's when you play CM roulette.

Step 1: Cast Member says no
Step 2: You say thank you and leave
Step 3: You return to guest relations later and find a different CM

Repeat until you get the desired results or you have a panic attack in front of the Tree of Life at AK

 

[DisneyBoundinDec]

That's when you play CM roulette.

Step 1: Cast Member says no
Step 2: You say thank you and leave
Step 3: You return to guest relations later and find a different CM

Repeat until you get the desired results or you have a panic attack in front of the Tree of Life at AK

and we did this same thing when a CM told my son that he couldn't ride soaring even though the just rode it 30 minutes ago! (he was RIGHT at 40" at the time)