PhotoPass Editing Problem

carlbarry

DIS Veteran
Joined
Oct 28, 2007
Messages
2,381
Having an AP for the first time, I was looking forward to taking full advantage of PhotoPass.
I then found out that editing--adding borders, etc.--is now available only on an iPhone, with the Disney app.
So I borrowed a friend's iPhone.
I installed the app. Opened. Chose a picture. Clicked on "edit." Chose a border ("Passholder" of course!).
Then I clicked the check mark. That brought me back to the "edit" page.
I clicked on the check mark again, which seems to be the only option for saving or downloading.
A box pops up that says "Exporting image . . ." Then the screen goes black, the app crashes, and I am back at the phone's menu page.
If I just save a picture without adding a border or sticker, it does save.
Am I doing something wrong?
Thanks.
 
I wish I could help more specifically, but I don’t know the answer to your question. However, there are many knowledgeable folks on the Theme Parks board, so if you ask there, you might get answers.

Unfortunately, the threads and posts I’ve read about the new PhotoPass website and app are not very encouraging....
 
I wish I could help more specifically, but I don’t know the answer to your question. However, there are many knowledgeable folks on the Theme Parks board, so if you ask there, you might get answers.

Unfortunately, the threads and posts I’ve read about the new PhotoPass website and app are not very encouraging....
Thanks. The GUI is not too great, and I suspect the extra layer of adding the border or badge is causing some conflict somewhere.
Another problem I have with Disney apps is that the app no longer will work on my old phone, which uses Android 5. The app has been upgraded, and now requires Android 7.
One would think Disney would be more on the ball with this stuff.
 
Do you know what model iPhone your friend has?

It works without error on my iPhone XS Max. The MDE app is not all that stable on older iPhones even if they are running the latest version of iOS.
 

Do you know what model iPhone your friend has?

It works without error on my iPhone XS Max. The MDE app is not all that stable on older iPhones even if they are running the latest version of iOS.
The phone is an iPhone 6 (model MG652LL/A), running software version 12.2.
I see the model was released 2014. That is the same age as my LG G3, which can no longer use Play Disney as of the latest update.
 















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