phoning disney

[byanks7]

Two days in a row , im on hold with Disney for over an hour and then they disconnect me. Not very customer friendly! Has anyone else experienced this frustration?

 

[godfather927]

I've had better luck with chat. Took a couple hours, but you should be able to use the app if you're not by your computer for that period of time.

 

[Jennasis]

Everyone. I have been on hold over our next trip a total of 7+ hours.

 

[ilovetotravel1977]

Two days in a row , im on hold with Disney for over an hour and then they disconnect me. Not very customer friendly! Has anyone else experienced this frustration?

Just opt for a callback. I did that on Monday. Called at 10:30am, chose "Call back" in the prompts and they called me at 11:34am. Done.

 

[Anna131517]

I’ve had the best luck first thing in the morning.

 

[scrappinginontario]

I use the callback option then go about my day. Then am surprised when my phone rings and wonder who is calling me!

 

[Dumbo777]

I use the callback option and usually get the Disney call about an hour to an hour and a half after.

 

[JBRB828]

My wait the other day was 17 minutes but I opted for a callback which took 30 minutes.

 

[Sandiz08]

I opted for callback and got called back an hour later. I needed an escalation ticket person so I've been on hold for over an hour now to talk to a second person.

 

[scard192]

I called around 10:15pm on a Saturday night and was on hold for around 15-20 minutes. This was after I missed a call back I had left about half an hour earlier.

 

[bastraker]

I've been trying to book a cabana for a couple weeks! I can't get through!

We leave next Thursday. I called again around 830am this morning and the wait is 2 hours! Impossible can't do that!!!!