I got mine pretty quick, no longer than 2 weeks. I still have the letter that came with mine. It has this info at the bottom:
Walt Disney World Ticketing
PO Box 10140
Lake Buena Vista, FL 32830
407-566-4985
Monday- Friday-- 8:30am -4-4:45 pm EST
Saturday- 8:00am - 4:15 pm EST
Hope this helps. Good luck.