Phone not compatible with MDE App

[JerseyDevils]

We just went to d/l the MDE app for our trip in 2 days and it says that our device is not compatible. If our phones are not compatible with the My Disney Experience app, how are we supposed to keep track of our fastpass+ times and dinner reservations? Any help would be appreciated. Thank you.

 

[Number Six]

Use the MDE website via your browser.

 

[Jennasis]

Yeah...mine too. I was doing fine until my phone broke and I bought a new one (same exact phone). I guess there was an update to MDE in the week I was waiting for the new phone to arrive because te new phone does not support MDE. I was NOT HAPPY.

I have to use MDE on google chrome instead.

 

[Westcoastwild]

Or put all the info down in your phone or in a piece of paper if you don't plan to carry your phone.

Then use the kiosks for whatever changes or additions you make.

 

[subtchr]

Even when the app IS compatible with a guest's phone, there are times it is full of glitches. When that happens, I just go to Safari or Chrome and use the website. Anyone with web access can do it that way, no need for the app.

 

[mikedoyleblogger]

Another vote for MDE via your browser being less buggy.

 

[JerseyDevils]

Use the MDE website via your browser.

Haha....what a simple solution that never would have crossed my mind. Thanks!!

Or put all the info down in your phone or in a piece of paper if you don't plan to carry your phone.

Then use the kiosks for whatever changes or additions you make.

My wife is writing everything down right now...in a half panic...ill never be able to read it!!!

 

[jerseygal]

Instead of writing it down, you could print out the itiniary with ADR and FP from MDE. Think that I may do that the day before we leave " just in case" something happened to the phone.

 

[scrapquitler]

Did you try updating the app to see if there is a newer version that will work? Or is the problem that you have an older phone and the new version of the app is not backwards compatible enough to work with the operating system of your phone??

 

[Huff]

Most times both the site and the app do work but there are large parts of a day when both are a mess or unresponsive.

I have an S4 and an S5 Galaxy which both work with the app.

 

[maryj11]

I had to go on the disney world web site and go to my disney experience that way. It worked so much better.

 

[Westcoastwild]

Haha....what a simple solution that never would have crossed my mind. Thanks!!



My wife is writing everything down right now...in a half panic...ill never be able to read it!!!

Lol. Hey better to happen now than in the parks. My phone charger was having problems for one day, and I was in Hollywood Studios seriously contemplating writing on my stomach vs my arm!

 

[scard192]

In the same situation, app not compatible on my Samsung phone, glad to hear the website via the browser is a viable option.

 

[Jennasis]

Most times both the site and the app do work but there are large parts of a day when both are a mess or unresponsive.

I have an S4 and an S5 Galaxy which both work with the app.

My S4 WAS compatible...until it broke and I bought a new one. They updated MDE and it is no longer compatible so I couldn't download it on the new phone. SO mad.

 

[EddieValiant]

My S4 WAS compatible...until it broke and I bought a new one. They updated MDE and it is no longer compatible so I couldn't download it on the new phone. SO mad.

Yes, if you don't have version 5 or better of Android the MDE version in the Play Store is not compatible.

 

[mort1331]

I only have talk and text on my phone. Only ever use an app being MDE when I have wifi at the parks. Since my old phone would not support this, I upgraded. The tech asked if I wanted data, I said for what I dont use it. He says then no need to upgrade, save my money. I didnt want to explain to him the reason behind the upgrade I just asked to do it. Now I have a nice S5, I will say it does take better pictures now