Phone issues 4/24

[haleofafamily]

I'm on my way to WDW and my flight is delayed 6 hours. I'm trying to cancel my dining reservation but the phones aren't working. Has anyone else had issues?

 

[mom2rtk]

Free dining was released today. Unfortunately Disney's systems typically crash on days like this. Crazy I know.

Good luck!

 

[haleofafamily]

That makes sense. Thanks.

 

[FCDub]

Try canceling online

 

[LSUfan4444]

Do you have the MDE app? If so, just do it from there.

If not, download the MDE app before you get on the plane.

 

[haleofafamily]

I tried but it won't let me because it's within 24 hours.

 

[mom2rtk]

I tried but it won't let me because it's within 24 hours.

I thought that might be the case. What a PITA.

I hope you get through soon.

 

[supersnoop]

I tried but it won't let me because it's within 24 hours.

It's "the same day." Sorry, that rule often gets misquoted as "24 hours," which is not accurate.

Try to "modify" your reservation to a date/time in the future. Then you should be able to cancel it online.

 

[Accident]

I'm on my way to WDW and my flight is delayed 6 hours. I'm trying to cancel my dining reservation but the phones aren't working. Has anyone else had issues?

If they actually charge you, just call in a few days and they will remove the charges (or stop by the front desk if you happen to go there).. don't worry, stress out or get anxious. disney will refund you and enjoy your trip. I've been refunded for much stupider reasons like "I just didnt' want to go there anymore" without hassle.

 

[Tomh]

+1 what Accident said . . . if you have a legitimate reason for missing it, and not being able to cancel in advance, it will be no problem. I missed an ADR once because my car broke down offsite, and the tow truck took . .. . HOURS to get there to pick it up. I called to cancel, but it was literally just a couple of hours prior to my reservation. It was absolutely no problem though, I was not charged for missing it.

 

[wdw4rfam]

I tried but it won't let me because it's within 24 hours.

Modify it to another day this week. Then cancel it. It will let you do that- trust me. (When I booked an adr for September it defaulted on the confirmation to that day instead and I confirmed it. I was for 6 hours from then. Phones weren't open yet and it wouldn't let me cancel it. So I modified it to the next day- then cancelled it)

 

[haleofafamily]

Thanks so much for the advice and encouragement! Concierge took care of it with no problems when we arrived. Then we had a fabulous CM give us 3 anytime, any ride fastpasses at MK since we missed everything we had planned. It was a great ending to a frustrating start.