I don't know about others, but I didn't have all the info about how it was going to be handled back when they were offering refunds last summer. And there was no predicting that many days would be completely unattainable. The CMs I spoke with over the summer just nonchalantly told me I could book day 4 after my first day was used. Even my first post COVID trip in December it was treated as no big deal and park reservations were wide open. So it was just a hassle that you had to think about doing it. There wasn't any worry over not getting the park you wanted on the day you wanted much less no park at all. That all seemed to change significantly this spring.