Park Closing time enforcement???

[yulilin3]

You act as if this is something Disney was forced to do because of inconsiderate guests. That is so off base as to be comical. The park closing time is meant to be the time the rides and attractions shut down (edit: technically the time past which you can't get on line since those don't shut right at closing either). It was never meant to be the time all shops shut down. They want people to have until park close to enjoy attractions without having to worry about heading back to the front of park to pick something up. By your reasoning the park should just shut down at closing time even if someone has been waiting on the line for 45 minutes but doesn't get to the front until 1 minute after closing. There is nothing ridiculous about Disney's method whatsoever. It's completely logical and beneficial to both patrons and them as a business.

I think the poster just didn't know thre cm were scheduled to leave later, as in not asking them to work longer just because people are shopping.
I'll give the poster thre benefit of the doubt

 

[Tarilyn]

You act as if this is something Disney was forced to do because of inconsiderate guests. That is so off base as to be comical. The park closing time is meant to be the time the rides and attractions shut down (edit: technically the time past which you can't get on line since those don't shut right at closing either). It was never meant to be the time all shops shut down. They want people to have until park close to enjoy attractions without having to worry about heading back to the front of park to pick something up. By your reasoning the park should just shut down at closing time even if someone has been waiting on the line for 45 minutes but doesn't get to the front until 1 minute after closing. There is nothing ridiculous about Disney's method whatsoever. It's completely logical and beneficial to both patrons and them as a business.

So do they just let people ride until no one else is in line? Or do they eventually say that the ride is closed. That I don’t understand.

 

[TiggerBouncy]

So do they just let people ride until no one else is in line? Or do they eventually say that the ride is closed. That I don’t understand.

They prevent anyone new from getting in line when the park "closes". Anyone already in line is allowed to stay and finish out assuming the ride doesn't break.

Again, it's scheduled this way.

So some rides will complete their lines very quickly, while others like FOP they schedule to run for an hour or 90 minutes after "closing". The lines go quick after that time because there is no FP (pre-covid of course).

 

[Tarilyn]

They prevent anyone new from getting in line when the park "closes". Anyone already in line is allowed to stay and finish out assuming the ride doesn't break.

Again, it's scheduled this way.

Thank you

So some rides will complete their lines very quickly, while others like FOP they schedule to run for an hour or 90 minutes after "closing". The lines go quick after that time because there is no FP (pre-covid of course).

 

[Tarilyn]

Thank you for answering that

 

[goofyernmost]

What stays open are the stores in the front of the park for people to do their last minute shopping. More money for Disney. They close the attractions and restaurants at closing time unless they offer after hour reservations like Oga's . Again more money for Disney. If it didn't make money for Disney they wouldn't do it
They don't stay open to accommodate the draggers they stay open in some places to make more money

They could use the same amount of time if they officially closed an hour later. But, that is their decision so I have no reason to be concerned, it's just that the number of times I have heard that question (Will the stores stay open after closing would not be necessary if they just closed when they actually wanted too. But, that is up to them.

 

[goofyernmost]

Yes, I know it is scheduled that way. I just think it is too bad that they can't act like people are adults and say that the park closes at 10 and the rides stop loading at 9. It amounts to exactly the same thing but is treated like we are all adults.

 

[goofyernmost]

You act as if this is something Disney was forced to do because of inconsiderate guests. That is so off base as to be comical. The park closing time is meant to be the time the rides and attractions shut down (edit: technically the time past which you can't get on line since those don't shut right at closing either). It was never meant to be the time all shops shut down. They want people to have until park close to enjoy attractions without having to worry about heading back to the front of park to pick something up. By your reasoning the park should just shut down at closing time even if someone has been waiting on the line for 45 minutes but doesn't get to the front until 1 minute after closing. There is nothing ridiculous about Disney's method whatsoever. It's completely logical and beneficial to both patrons and them as a business.

When they don't advertise that the park closes at 9 and stay open for stragglers then like it or not, they are the ones blaming inconsiderate guests and saying they have to stay open longer because those people won't leave. They are blaming the guest not me. If they stay open to be available for those that are either in the queue or on a ride at closing they are saying that people cannot just get off the ride and just leave. They will make money off them, which is fine and what they are there for, but at the same time they are blaming those guests for the need to stay open after closing. If they advertise that they stay OPEN in the stores for that time then they are taking the initiative to make more money, and not the guests that are getting blamed now and then they take their money. They do say that the buses will continue to run for an hour after but that is so those still on rides or dining still have a ride back to their resort.

 

[yulilin3]

When they don't advertise that the park closes at 9 and stay open for stragglers then like it or not, they are the ones blaming inconsiderate guests and saying they have to stay open longer because those people won't leave. They are blaming the guest not me. If they stay open to be available for those that are either in the queue or on a ride at closing they are saying that people cannot just get off the ride and just leave. They will make money off them, which is fine and what they are there for, but at the same time they are blaming those guests for the need to stay open after closing. If they advertise that they stay OPEN in the stores for that time then they are taking the initiative to make more money, and not the guests that are getting blamed now and then they take their money. They do say that the buses will continue to run for an hour after but that is so those still on rides or dining still have a ride back to their resort.

Im not sure when Disney has blamed the guests for shopping after the attractions close
Also hours are posted for everyone to see on MDE. today mk closes at 9pm and emporium is scheduled until 10pm

Many things close at different times in any one park. Stores and restaurant sometimes close before park closing.
Would you like Disney to post every shop, restaurant and attraction closing time? They do on MDE

 

[leebee]

Back when there were fireworks and such, Epcot closed at 9pm, which is when Illuminations started. As far as treating people like adults? You KNOW there are gonna be whiners and screamers and "we were in line in time it's not OUR fault the ride moves so slowly" of "But the park is open so why can't we ride" if they just close things. Don't ever count on adults acting like adults, especially at Disney!

 

[TiggerBouncy]

Yes, I know it is scheduled that way. I just think it is too bad that they can't act like people are adults and say that the park closes at 10 and the rides stop loading at 9. It amounts to exactly the same thing but is treated like we are all adults.

You do realize this is not a Disney thing, but pretty much an American (and in fact mostly Global Western Culture) thing, right?

When my home depot down the street posts their hours as 6am-9pm, that means they prevent new people from entering the store at 9pm. They do not (that I have seen) go around the store kicking people out. They generally will do that about 30-45 minutes after locking the door when their cleanup is done.

When my applebees closes it's doors, that is generally the time they accept the last walk in. They do not say "we close at 9pm, but that means you have to be here by 8pm to have your meal".

When my local grocery store lists their hour until 8pm at night, that is when they close the doors to new shoppers. They do not tell people to drop their groceries and leave the store immediately. It's been this way for pretty much.... ever.

Now, yes - there is a point where it gets unreasonable and people outstay their welcome. MOST well run establishments know how long their customers need after they arrive, plan and schedule their staff accordingly. I have seen restaurants have to kick people out. However, it's generally more on the rare side as most people get the hints when all the chairs are upside down on the tables and the vacuum is finished. I have - in the past - had to kick customers out when I worked retail. However, again it was rare as generally the customers get the hint when we are buffing the floors. We usually gave them a 10 minute warning when we started to close out the registers.

In Disney's case, they really do have it to a science and are pretty good at being spot on.

 

[goofyernmost]

First off, it doesn't bother me at all if they do it intentionally or not. I just don't like the double message it sends. We close at 9 unless you want to hang around. Whether they do or not doesn't affect me at all. I usually am out by {official) closing) Right now the CM's probably need all the hours they can get, but having run a retail establishment I know how upset the help gets when they have to wait for uncaring people to leave even if they are getting paid to still be there. I don't linger after because I remember the way the help felt about it. But, Disney is Disney and they will do things the way they want too. I just don't think it is fair to them. I'll bet they don't get to close at that hour either because there will always be someone(s) that will push it to the edge of the envelope.

 

[JulieBeeRN]

I miss the pre-COVID park hours.

 

[yulilin3]

First off, it doesn't bother me at all if they do it intentionally or not. I just don't like the double message it sends. We close at 9 unless you want to hang around. Whether they do or not doesn't affect me at all. I usually am out by {official) closing) Right now the CM's probably need all the hours they can get, but having run a retail establishment I know how upset the help gets when they have to wait for uncaring people to leave even if they are getting paid to still be there. I don't linger after because I remember the way the help felt about it. But, Disney is Disney and they will do things the way they want too. I just don't think it is fair to them. I'll bet they don't get to close at that hour either because there will always be someone(s) that will push it to the edge of the envelope.

you're just not getting it. If you are scheduled to work until midnight why would you be upset at guests that come into the store at 10pm if you are out by midnight?

 

[VandVsmama]

So do they just let people ride until no one else is in line? Or do they eventually say that the ride is closed. That I don’t understand.

If the official park closing time is, let's say, 9:00 pm, then you have until 9:00 pm to get in the line/queue for a ride. Even if the ride's wait time at closing says it's a 60 minute wait, as long as you're in the queue before official park closing, then you WILL get to ride the attraction. Then you get to walk through a totally empty park. I and my family have done this a few times. It's great. During pre-COVID days, once the park officially closes, there's basically no more FP people entering the FP line, so the attraction's line/queue moves a lot faster.

 

[vinotinto]

People in this thread are confusing the park closing time, with the ride closing time, with the stores closing time, *and* with the CMs working hours.

1) Park Closing Time - The time that they will not let you into a park anymore. For the purpose of this example, it is 9pm. I have walked into a park with 10 minutes until closing time (8:50pm). I have also had dinner reservations 15 minutes before closing time (8:45pm) and walked out of the park about 1.5 hours (10:30pm) after closing time. At least a portion of the CMs have been scheduled to work that time (e.g., through 11pm for 9pm closing). That is their regular shift. They get paid for that.

2) Ride Closing Time - Same time as park closing time for most rides. You can enter the queue until that time. At 9pm, the line closes and no one is allowed to enter the line. If you are in line, you are allowed to ride. At least a portion of the CMs have been scheduled to work that time. That is their regular shift. They get paid for that.

3) Store Closing Time - The stores on the back and carts close at park closing. The large shops on the front officially close 1 hour after the park closes. So, in my 9pm closing example, you can enter the store until 10pm and shop. At 10pm, you cannot enter the store anymore. At least a portion of the CMs have been scheduled to work that time (e.g., through 11pm for 9pm closing). That is their regular shift. They get paid for that.

4) CM working hours - Shifts are such that some arrive well before the parks open and some have shifts that cover well after the park has closed. That is their regular shift. They get paid for that.

I hope that helps to clarify!

 

[yulilin3]

People in this thread are confusing the park closing time, with the ride closing time, with the stores closing time, *and* with the CMs working hours.

1) Park Closing Time - The time that they will not let you into a park anymore. For the purpose of this example, it is 9pm. I have walked into a park with 10 minutes until closing time (8:50pm). I have also had dinner reservations 15 minutes before closing time (8:45pm) and walked out of the park about 1.5 hours (10:30pm) after closing time. At least a portion of the CMs have been scheduled to work that time (e.g., through 11pm for 9pm closing). That is their regular shift. They get paid for that.

2) Ride Closing Time - Same time as park closing time for most rides. You can enter the queue until that time. At 9pm, the line closes and no one is allowed to enter the line. If you are in line, you are allowed to ride. At least a portion of the CMs have been scheduled to work that time. That is their regular shift. They get paid for that.

3) Store Closing Time - The stores on the back and carts close at park closing. The large shops on the front officially close 1 hour after the park closes. So, in my 9pm closing example, you can enter the store until 10pm and shop. At 10pm, you cannot enter the store anymore. At least a portion of the CMs have been scheduled to work that time (e.g., through 11pm for 9pm closing). That is their regular shift. They get paid for that.

4) CM working hours - Shifts are such that some arrive well before the parks open and some have shifts that cover well after the park has closed. That is their regular shift. They get paid for that.

I hope that helps to clarify!

I really hope it clarifies it, lol.

 

[goofyernmost]

you're just not getting it. If you are scheduled to work until midnight why would you be upset at guests that come into the store at 10pm if you are out by midnight?

Right now they probably don't because they need the money desperately, but when the parks are steaming full speed and they are just above minimum wage and those kind hearted guests have been Karen-ing them all day, their feet hurt and they are dead tired, they just might like to get out of the place. Otherwise they have no reason to be concerned. It's just that I feel for them and have fielded a lot of complaints from overworked staff in the past. Retail almost never pays decently or cares about the staff even if they call them Cast Members. I see your points, I just feel that it goes a little deeper then that psychologically. I have known to be wrong, but that is how I would feel about it were it me.

 

[yulilin3]

Right now they probably don't because they need the money desperately, but when the parks are steaming full speed and they are just above minimum wage and those kind hearted guests have been Karen-ing them all day, their feet hurt and they are dead tired, they just might like to get out of the place. Otherwise they have no reason to be concerned. It's just that I feel for them and have fielded a lot of complaints from overworked staff in the past. Retail almost never pays decently or cares about the staff even if they call them Cast Members. I see your points, I just feel that it goes a little deeper then that psychologically. I have known to be wrong, but that is how I would feel about it were it me.

Now i know you're arguing for the sake of arguing.
If you're scheduled until midnight, you're scheduled until midnight. No getting out early cause your feet hurt or you're tired of guests. Obviously being in a front guest position is challenging but they're not working more because Disney closes the gift shop later, they are scheduled that way. It's always been this way, even pre covid. The CM are now making more money than pre covid actually
And since the OP question has been answered I'm closing the thread