I know this is late replying, but anything hand delivered locally like grocers is free. Mail and courier packages are charged at $5 each. This is now at all resorts. And yes it was frustrating that Amazon broke up my single order into 5 packages!! I joined a free month of US Amazon Prime in order to get the faster free shipping sndcexpected that it would all be shipped together. All I can think is maybe they hold different items at different warehouses. 4 of the packages arrived before me. I had to ask for them when I arrived. The last package arrived a couple of days in and there was a message on our room phone.