Palo brunch ID hassle on Dream

[DisneyNurse19]

I'll be on the other side and say, why wouldn't anyone bring ID if they are going to drink alcohol?

Sure, each of your bands has your pictures and DOB. But does the person who checks you in actually verify all the details from the ID that was given? There are all sorts of mis-steps that can happen when checking in, etc. What if he or she input it incorrectly into the system?

I agree with you.

My daughter (who is 32) always carries her UK driving licence with her when on the ship as she looks a lot younger than her age (lucky thing).

Recently we were in WDW and she ordered a Cocktail, the server asked for ID so she showed her driving licence but the server did not want to accept that as it should have been a copy of her passport. The reason being that a lot of driving licences are in a foreign language so that is why they ask for the passport. As we are from the UK and obviously in a language she could understand she did allow her to order a drink. After that my daughter took a photo of her passport on her phone so she would always have it. We didn't get upset, we didn't complain as we knew the US are quite hot on serving underage people. We just thought the driving licence would be sufficient ID.

 

[PrincessShmoo]

However, every KTTW I have ever had on DCL actually DOES have a signature spot on the back of the card above which it reads "Valid photo ID required for signature verification" and beneath which it reads "Guest signature required."

Thank you. I stand corrected on that. I think with the two admonishments on it, it looks like it's a good idea to carry a driver's license also. Even onboard.

 

[christianweecare]

The happiest day of my life was a few weeks after my grandson was born and I was carded buying a bottle of wine......... Thank you very young clerk for making me one happy grandma!

This made me laugh! I'm a 61 year old grandmother. A few months ago I answered my husband's cell phone as we were expecting a call from a heating/cooling company. The guy asked to speak to my "daddy" when I answered the phone. That tickled me!

 

[jlemieu1]

Just a remote possibility, Maybe that CM got in trouble with very young adults switching ids to get around drinking age.

 

[FigmentSpark]

Just a remote possibility, Maybe that CM got in trouble with very young adults switching ids to get around drinking age.

That was my suspicion, too. He was taking out his previous reprimand on the next table ... performing to the 'letter' of the law so he didn't get in any more trouble.

But of course, that's all speculation.

 

[jetskigrl]

Just a remote possibility, Maybe that CM got in trouble with very young adults switching ids to get around drinking age.

That would be my guess too. Or they had a recent experience and they were all instructed to be more careful.

I understand why the server would ask for a photo ID though.

1) The KTTW card and reservation could be anyone's and the server would not know if the reservation was for that person sitting there or her "Aunt Jane," etc. Maybe Aunt Jane wasn't feeling well and lent her the card so she could go in her place.
2) The server doesn't carry around a card reader (or do they, LOL) so they have no way to compare the person sitting there to the picture associated to the KTTW card while at the table. Yes, they can take it to a computer to check, but maybe Aunt Jane looks pretty similar to this person when you are comparing a picture on a computer to someone sitting across the room. But it sounds like this is how it was handled this time, and that was fine to serve them a drink.
3) A photo ID handed to the server right at the table would make it much easier/quicker for the server to confirm the person sitting there is 21. So instead of running back and forth to a computer to check the pictures, the server can just proceed with getting the drink orders.

A lot of people say the KTTW card should be enough to prove they are 21. But I think the problem here is that just having a KTTW card in your hand does not guarantee that the KTTW card is yours. And that is why they need to double-check when the person looks close to 21.
Now if the server does have a card reader and can swipe the KTTW card at the table to verify the card belongs to that person and they are 21, then the rest of my post is void

 

[jane01jp]

That would be my guess too. Or they had a recent experience and they were all instructed to be more careful.

I understand why the server would ask for a photo ID though.

1) The KTTW card and reservation could be anyone's and the server would not know if the reservation was for that person sitting there or her "Aunt Jane," etc. Maybe Aunt Jane wasn't feeling well and lent her the card so she could go in her place.
2) The server doesn't carry around a card reader (or do they, LOL) so they have no way to compare the person sitting there to the picture associated to the KTTW card while at the table. Yes, they can take it to a computer to check, but maybe Aunt Jane looks pretty similar to this person when you are comparing a picture on a computer to someone sitting across the room. But it sounds like this is how it was handled this time, and that was fine to serve them a drink.
3) A photo ID handed to the server right at the table would make it much easier/quicker for the server to confirm the person sitting there is 21. So instead of running back and forth to a computer to check the pictures, the server can just proceed with getting the drink orders.

A lot of people say the KTTW card should be enough to prove they are 21. But I think the problem here is that just having a KTTW card in your hand does not guarantee that the KTTW card is yours. And that is why they need to double-check when the person looks close to 21.
Now if the server does have a card reader and can swipe the KTTW card at the table to verify the card belongs to that person and they are 21, then the rest of my post is void

If they are that worried about it, they should:

1. Check the pictures on file before you arrive; or

2. Along with the dress code reminder, instruct everyone to bring IDs. (18-20 so they can ensure they are qualified to eat at Palo and thus, not break any of Poseidon's moral code; and for 21+ so that they can ensure they don't accidentally abbrogate their own rules regarding drinking age).

And, as long as they are doing the above, enforce both the dress codes and ID requirements to the letter to make sure that those who like lots of rules are not shortchanged.

 

[pezgirlroy]

I just honestly do not understand why this is a big deal. She was asked for id. It was taken care of. The end. And I am someone who is very prickly about customer service I just honestly don't see the big deal at all.

 

[Rabb it]

Let's see... Lose your liquor license by serving alcohol to a minor or ask for ID... I don't see the problem in asking for ID

 

[jane01jp]

Let's see... Lose your liquor license by serving alcohol to a minor or ask for ID... I don't see the problem in asking for ID

Do they have a liquor license? If so, who issues it?

I also see no problem with asking for ID - as long as the KTTW card will suffice. I've got two bottles of champagne that says DCL agrees.

 

[Sanchez]

Let's see... Lose your liquor license by serving alcohol to a minor or ask for ID... I don't see the problem in asking for ID

You and others have lost sight of the fact that the drinking age requirement is not a legal issue. It is a DCL policy and nothing more. Loss of a liquor license, if there is one, is not a concern.

Most cruise lines share the age 21 policy on cruises originating in the U.S. Cruises originating in Europe and other places may have an age 18 policy. There are also some variations where those 18-20 can drink with parental permission. It is a separate discussion as to why cruise lines have adopted these policies.

I can understand a server wanting to comply with DCL policy as it is likely a condition of employment. However, requirement of a government issued ID is just stupidity when your employer (you know, the one who created the drinking age policy) is the one who issued the KTTW card.

 

[PrincessShmoo]

You and others have lost sight of the fact that the drinking age requirement is not a legal issue. It is a DCL policy and nothing more. Loss of a liquor license, if there is one, is not a concern.

Most cruise lines share the age 21 policy on cruises originating in the U.S. Cruises originating in Europe and other places may have an age 18 policy. There are also some variations where those 18-20 can drink with parental permission. It is a separate discussion as to why cruise lines have adopted these policies.

I can understand a server wanting to comply with DCL policy as it is likely a condition of employment. However, requirement of a government issued ID is just stupidity when your employer (you know, the one who created the drinking age policy) is the one who issued the KTTW card.

Every place that has an "ID requirement" sets their policy as to what's required.

On DCL, while the KTTW card could be sufficient, even the card itself states "Valid photo ID required for signature verification" and beneath which it reads "Guest signature required."

That's the policy and this situation didn't meet the requirement.

 

[Sanchez]

Every place that has an "ID requirement" sets their policy as to what's required.

On DCL, while the KTTW card could be sufficient, even the card itself states "Valid photo ID required for signature verification" and beneath which it reads "Guest signature required."

That's the policy and this situation didn't meet the requirement.

We all can read the policy. My point is that it is redundant and ridiculous.

 

[jetskigrl]

You and others have lost sight of the fact that the drinking age requirement is not a legal issue. It is a DCL policy and nothing more. Loss of a liquor license, if there is one, is not a concern.

Most cruise lines share the age 21 policy on cruises originating in the U.S. Cruises originating in Europe and other places may have an age 18 policy. There are also some variations where those 18-20 can drink with parental permission. It is a separate discussion as to why cruise lines have adopted these policies.

I can understand a server wanting to comply with DCL policy as it is likely a condition of employment. However, requirement of a government issued ID is just stupidity when your employer (you know, the one who created the drinking age policy) is the one who issued the KTTW card.

I got the feeling the issue with more how the server handled it than actually requiring the ID (he did end up taking the KTTW card to the computer to verify the picture).

And I can understand wanting to see a picture ID to verify that it is actually that person's KTTW card (the card could be someone else's and there is no picture on the card itself to verify it).

What should have happened was to ask for a photo id at the table and if they have it, use that to verify the person's identity. That would be quicker and allow the server to proceed with the drink orders right away.

But if they don't have photo ID, then the server should have offered to take the KTTW card to the front of the restaurant to verify the person's ID on the computer. There should have been no hassle, no attitude. Just "if I may borrow your KTTW card, I will verify it at the computer in the front." And then come back and take the drink orders.

This is not an issue at other bars on the ship as they would be ringing up the sale on the computer at the time of purchase (and would therefore have access to the picture associated with the KTTW right in front of them).

 

[jane01jp]

I got the feeling the issue with more how the server handled it than actually requiring the ID (he did end up taking the KTTW card to the computer to verify the picture).

And I can understand wanting to see a picture ID to verify that it is actually that person's KTTW card (the card may could be someone else's and there is no picture on the card itself to verify it).

What should have happened was to ask for a photo id at the table and if they have it, use that to verify the person's identity. That would be quicker and allow the server to proceed with the drink orders right away.

But if they don't have photo ID, then the server should have offered to take the KTTW card to the front of the restaurant to verify the person's ID on the computer. There should have been no hassle, no attitude. Just "if I may borrow your KTTW card, I will verify it at the computer in the front." And then come back and take the drink orders.

This is not an issue at other bars on the ship as they would be ringing up the sale on the computer at the time of purchase (and would therefore have access to the picture associated with the KTTW right in front of them).

Exactly!

 

[jane01jp]

We all can read the policy. My point is that it is redundant and ridiculous.

I agree. DCL also reserves the right to refuse to serve alcohol to anyone, for any reason. However, if they were to arbitrarily excercise that right, they would suffer some customer service ramifications.

 

[jiminyC_fan]

I just honestly do not understand why this is a big deal. She was asked for id. It was taken care of. The end. And I am someone who is very prickly about customer service I just honestly don't see the big deal at all.

I have to say that I read all four pages and thought the same thing. Whether the server was right or wrong the OP was compensated with not one but two bottles of champagne. I don't think that it warranted going on a message board to complain especially after compensation. Personally, it would not have affected my dining at Palo in the least. I would not have even complained. You just can't let small things ruin a vacation.

 

[jane01jp]

I have to say that I read all four pages and thought the same thing. Whether the server was right or wrong the OP was compensated with not one but two bottles of champagne. I don't think that it warranted going on a message board to complain especially after compensation. Personally, it would not have affected my dining at Palo in the least. I would not have even complained. You just can't let small things ruin a vacation.

It's not really a big deal. And, yet, you read four pages of comments.

If you had read carefully, you would have found that I never made mention of this small thing having ruined my vacation. What I said, is that it created an awkward situation.

And, while I appreciated the bottles of champagne (really my family more than me), the rationale that I was given by the manager of Palo was lame. Had he simply said "the waiter should not have done this" or "the KTTW card should have sufficed" or something along those lines, I would not have mentioned it on this board.

This incident reminds me a little bit of the time I purchased a car a few years back. The salesman asked me to provide a thumbprint, because that was the dealership's policy.Their policy was no more, or less, arbitrary than DCLs policy of asking for ID other than the KTTW card. I refused to provide the thumbprint. The young salesman was very upset, and went to talk to his manager about the impasse. Lo and behold, they sold the car to me anyway (I was paying cash).

Now, if the dealership had been DCL, and the same incident had occurred, some of the respondents on here would think that I was committing a Disney faux pas for daring to question the dealership's policy. But, it was arbitrary, I thought it was stupid, and I refused to play along with them.

The moral of this story is that companies need to determine which hill they want to die on. For DCL, is it requiring ID in addition to the KTTW card?

 

[jiminyC_fan]

It's not really a big deal. And, yet, you read four pages of comments.

It's not a big deal and yet you took the time to complain.

 

[jane01jp]

It's not a big deal and yet you took the time to complain.

Yep. Great customer service is the little things.