Paid in full cancellation

Magical_Suitcase

aka: kid-at-heart
Joined
Oct 9, 2018
Messages
511
What is the cancelation policy if we are paid in full, prior the paid in full due date and need to cancel - prior the paid in full date? Are we refunded all monies? Standard room, not a suite.

Has anyone had this situation? Did you have any problems getting your refund?

Thanks!
 
What is the cancelation policy if we are paid in full, prior the paid in full due date and need to cancel - prior the paid in full date? Are we refunded all monies? Standard room, not a suite.

Has anyone had this situation? Did you have any problems getting your refund?

Thanks!
You generally should get a full refund prior to the paid in full date, regardless of how much you have paid so far. There are two exceptions: (1) for concierge rooms, deposit is non refundable; and (2) if you have a cruise with one of the “delayed PIF” that was offered for certain cruises this summer—my understanding is that extended only the timing of payment, and didn’t change the original cancellation penalty schedule.
 
If you are past the PIF date, you will be subject to cancellation penalty. How much depends on how close you are to the sail date. Penalty begins at the deposit amount and increases as you get closer to the sail date.

Based on recent reports, if DCL later cancels your cruise, they will refund the penalty.
 
You generally should get a full refund prior to the paid in full date, regardless of how much you have paid so far. There are two exceptions: (1) for concierge rooms, deposit is non refundable; and...

I hope that the above quote is not correct. I cannot imagine that if Disney cancels a cruise, that they would not refund all of the concierge deposit.

I would like to see a reply of a concierge guest who has had their cruise cancelled and can respond from their actual experience.
 

I hope that the above quote is not correct. I cannot imagine that if Disney cancels a cruise, that they would not refund all of the concierge deposit.

I would like to see a reply of a concierge guest who has had their cruise cancelled and can respond from their actual experience.

The original question, and what was answered here, was what happened if the customer needed to cancel. If DCL cancels, they will refund, room class doesnt matter.
 
I hope that the above quote is not correct. I cannot imagine that if Disney cancels a cruise, that they would not refund all of the concierge deposit.

I would like to see a reply of a concierge guest who has had their cruise cancelled and can respond from their actual experience.

If you cancel before PIF with a concierge room you lose your deposit, this is what the reply was saying. If you are in a standard room and you cancel before PIF you get the deposit back.
If Disney cancels then everyone gets everything back
 
(2) if you have a cruise with one of the “delayed PIF” that was offered for certain cruises this summer—my understanding is that extended only the timing of payment, and didn’t change the original cancellation penalty schedule.
That doesn't match what my travel agent (at DU) indicated when I asked for specifics on cancellation penalties. She indicated that the cruise is fully refundable up to the "delayed PIF" date even if paid in full earlier.
 
That doesn't match what my travel agent (at DU) indicated when I asked for specifics on cancellation penalties. She indicated that the cruise is fully refundable up to the "delayed PIF" date even if paid in full earlier.
I'm not sure what the actual policy is currently, but early on, if a cruise was canceled by the passenger (before DCL canceled it), the original penalty dates remained in effect, regardless of the movement of the Paid in Full date.
 
I hope that the above quote is not correct. I cannot imagine that if Disney cancels a cruise, that they would not refund all of the concierge deposit.
If Disney cancels your cruise, everyone including concierge gets offered a full refund. I know this as I had a concierge cruise booking cancelled by Disney.
 
That doesn't match what my travel agent (at DU) indicated when I asked for specifics on cancellation penalties. She indicated that the cruise is fully refundable up to the "delayed PIF" date even if paid in full earlier.
What your TA is saying is the only thing that makes sense, otherwise what is the benefit? Beyond that, how is DCL going to collect anything beyond the deposit if a guest cancels in a bigger than deposit penalty phase. Would they bill the guest for a cruise they arent taking or sue. That just doesnt make sense to extend the PIF only, there is no upside for DCL or the guests if that is what was happening.
 
If Disney cancels your cruise, everyone including concierge gets offered a full refund. I know this as I had a concierge cruise booking cancelled by Disney.
Correct, the question being asked was what happens if the GUEST cancels before PIF. In that case, for concierge the deposit is nonrefundable.

What your TA is saying is the only thing that makes sense, otherwise what is the benefit? Beyond that, how is DCL going to collect anything beyond the deposit if a guest cancels in a bigger than deposit penalty phase. Would they bill the guest for a cruise they arent taking or sue. That just doesnt make sense to extend the PIF only, there is no upside for DCL or the guests if that is what was happening.
Again, I was answering the specific question the OP asked, which was what if they voluntarily paid in full but before their PIF date. I was clarifying that if they one one of the cruises with an "extended" PIF date, and were only before that date, but not before the original PIF date, they would be subject to ordinary cancellation penalties. The delayed PIF was given as an option: guests could choose NOT to pay in full prior to the revised PIF date (in which case their deposit would go into forfeiture if they cancel, but the "benefit" is that they would not be risking more than the deposit because that is all they paid to DCL). But once a guest chose to pay in full before the revised PIF date, they were treated as having "opted out" of the delayed PIF, and were subject to the original cancellation schedule.

I agree that is pretty stupid, but that's what DCL CMs were saying. I also think the way they treated my cruise was stupid: I had a May cruise that per the website could be moved to a new date for 100% FCC up until the day before the cruise. I moved mine under that offer, but was told moving it made the whole reservation non-refundable in its entirety, even though I was only in the phase where I'd lose the deposit. I thought that was nuts but agreed to it.

In both cases, DCL is definitely making clear that they are offering an accommodation not to help guests but to lock in their money. Left a sour taste in my mouth but that is what it is.
 
Correct, the question being asked was what happens if the GUEST cancels before PIF. In that case, for concierge the deposit is nonrefundable.


Again, I was answering the specific question the OP asked, which was what if they voluntarily paid in full but before their PIF date. I was clarifying that if they one one of the cruises with an "extended" PIF date, and were only before that date, but not before the original PIF date, they would be subject to ordinary cancellation penalties. The delayed PIF was given as an option: guests could choose NOT to pay in full prior to the revised PIF date (in which case their deposit would go into forfeiture if they cancel, but the "benefit" is that they would not be risking more than the deposit because that is all they paid to DCL). But once a guest chose to pay in full before the revised PIF date, they were treated as having "opted out" of the delayed PIF, and were subject to the original cancellation schedule.

I agree that is pretty stupid, but that's what DCL CMs were saying. I also think the way they treated my cruise was stupid: I had a May cruise that per the website could be moved to a new date for 100% FCC up until the day before the cruise. I moved mine under that offer, but was told moving it made the whole reservation non-refundable in its entirety, even though I was only in the phase where I'd lose the deposit. I thought that was nuts but agreed to it.

In both cases, DCL is definitely making clear that they are offering an accommodation not to help guests but to lock in their money. Left a sour taste in my mouth but that is what it is.
This has not been my experience, we had an extended PIF and we moved just before the new PIF date and we weren't charged any cancellation fees
 
This has not been my experience, we had an extended PIF and we moved just before the new PIF date and we weren't charged any cancellation fees
And had you paid in full? It is possible they changed their policy (especially once it became less likely those cruises would sail) but that is not what they were saying before.
 
And had you paid in full? It is possible they changed their policy (especially once it became less likely those cruises would sail) but that is not what they were saying before.
Yes, we paid in full (just before we moved, the cruise has now been cancelled, so we're hoping they continue to retroactively give the extra FCC and let us use our OBB after it's original expiration date). Have to say, we were part of the later batch of extensions, ours was extended a month and not like the ones where it was a month till sailing. Maybe that's the difference?
 
Maybe there is some discretion on the part of the CMs handling the calls or maybe internally policy is changing more than their PR is letting the public know about hence all the differences people are experiencing?
 
I paid my August cruise in full and just before my extended PIF date I was able to move it to next August. I asked if I could just leave a deposit for the new cruise and have the rest of the money refunded as I didn’t want my money tied up for a year. It was not a problem and I received my refund within the week minus my new deposit.
 
I know DCL policies can change. It is my understanding that DCL offered the 125% FCC to people that had paid in full and then DCL cancelled their cruise. Is this true for cruises that were cancelled before the required PIF date? If I have and upcoming cruise with a PIF date in July, and I have already made my final payment, if DCL were to cancel sometime in June, would they only refund my money? Or do you think I would be eligible for the FCC offer?
 
I know DCL policies can change. It is my understanding that DCL offered the 125% FCC to people that had paid in full and then DCL cancelled their cruise. Is this true for cruises that were cancelled before the required PIF date? If I have and upcoming cruise with a PIF date in July, and I have already made my final payment, if DCL were to cancel sometime in June, would they only refund my money? Or do you think I would be eligible for the FCC offer?
What they did if the cruise is cancelled before the PIF, they offer the FCC to the people who were PIF and did an automatic refund for the others
 
Maybe there is some discretion on the part of the CMs handling the calls or maybe internally policy is changing more than their PR is letting the public know about hence all the differences people are experiencing?
I'm going to guess they changed the policy when people started complaining and asking to speak to guest services. Just like originally people (including me) were being told that if they moved or cancelled before Disney cancelled they couldn't get the 25% off or refund, and then Disney started applying those benefits retroactively. It's so maddening when they don't write down these policies anywhere.
 
I had a May cruise that per the website could be moved to a new date for 100% FCC up until the day before the cruise. I moved mine under that offer, but was told moving it made the whole reservation non-refundable in its entirety
It is possible they changed their policy

I believe the policy DID change. Early on in this whole mess, moving your date prior to DCL canceling made it 100% non-refundable. That changed as time went on with more and more cancellations. I suspect if you check now, your cruise is refundable before PIF, even though you took advantage of that early offer.

As to extended PIF and/or extended penalty... I have read conflicting reports. Not sure which is "true" policy. But I would think real hard before leaving my money with DCL if you aren't comfortable with losing some. As time goes on, and eventually cruises start up again, some who are hedging bets on getting a 125% FCC may find themselves losing out unless absolutely willing and able to travel the scheduled cruise.
 

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