You generally should get a full refund prior to the paid in full date, regardless of how much you have paid so far. There are two exceptions: (1) for concierge rooms, deposit is non refundable; and (2) if you have a cruise with one of the “delayed PIF” that was offered for certain cruises this summer—my understanding is that extended only the timing of payment, and didn’t change the original cancellation penalty schedule.
That doesn't match what my travel agent (at DU) indicated when I asked for specifics on cancellation penalties. She indicated that the cruise is fully refundable up to the "delayed PIF" date even if paid in full earlier.
I'm not sure what the actual policy is currently, but early on, if a cruise was canceled by the passenger (before DCL canceled it), the original penalty dates remained in effect, regardless of the movement of the Paid in Full date.
If Disney cancels your cruise, everyone including concierge gets offered a full refund. I know this as I had a concierge cruise booking cancelled by Disney.
What your TA is saying is the only thing that makes sense, otherwise what is the benefit? Beyond that, how is DCL going to collect anything beyond the deposit if a guest cancels in a bigger than deposit penalty phase. Would they bill the guest for a cruise they arent taking or sue. That just doesnt make sense to extend the PIF only, there is no upside for DCL or the guests if that is what was happening.
Correct, the question being asked was what happens if the GUEST cancels before PIF. In that case, for concierge the deposit is nonrefundable.
Again, I was answering the specific question the OP asked, which was what if they voluntarily paid in full but before their PIF date. I was clarifying that if they one one of the cruises with an "extended" PIF date, and were only before that date, but not before the original PIF date, they would be subject to ordinary cancellation penalties. The delayed PIF was given as an option: guests could choose NOT to pay in full prior to the revised PIF date (in which case their deposit would go into forfeiture if they cancel, but the "benefit" is that they would not be risking more than the deposit because that is all they paid to DCL). But once a guest chose to pay in full before the revised PIF date, they were treated as having "opted out" of the delayed PIF, and were subject to the original cancellation schedule.
This has not been my experience, we had an extended PIF and we moved just before the new PIF date and we weren't charged any cancellation fees
And had you paid in full? It is possible they changed their policy (especially once it became less likely those cruises would sail) but that is not what they were saying before.
Yes, we paid in full (just before we moved, the cruise has now been cancelled, so we're hoping they continue to retroactively give the extra FCC and let us use our OBB after it's original expiration date). Have to say, we were part of the later batch of extensions, ours was extended a month and not like the ones where it was a month till sailing. Maybe that's the difference?
What they did if the cruise is cancelled before the PIF, they offer the FCC to the people who were PIF and did an automatic refund for the others
I'm going to guess they changed the policy when people started complaining and asking to speak to guest services. Just like originally people (including me) were being told that if they moved or cancelled before Disney cancelled they couldn't get the 25% off or refund, and then Disney started applying those benefits retroactively. It's so maddening when they don't write down these policies anywhere.
