Package handling fee

[3kidz4dis]

We just checked out of our dvc and there was a $6.00 package handling fee for a grocery delivery.. never had this happen before ? We did not have the items brought to the room. We did it ourselves

 

[muppets3d]

https://disneyworld.disney.go.com/guest-services/mail-services/

 

[3kidz4dis]

Right I understand that but bell services did not bring our things to the room. We did it ourselves.

 

[muppets3d]

Right I understand that but bell services did not bring our things to the room. We did it ourselves.

Then you should have visted the bell services stand and asked the manager why you were charged. Once you check out and the bill is final I don't know what you can do.

 

[eticketplease]

Right I understand that but bell services did not bring our things to the room. We did it ourselves.

If Bell services received the groceries that is why you were charged. It doesn't matter if you picked them up from bell services and brought them to your room.

If you met the grocery delivery person and took them there would not be a charge but I'm guessing that is not the case?

Edit:
The website from @muppets3d mentions you should not be charged if they are not brought to your room but mail packages are charged $6 so maybe they just marked them as mail?

We never notice as we have bell services bring our Groceries, Owners Lockers and luggage to our room.

 

[3kidz4dis]

If Bell services received the groceries that is why you were charged. It doesn't matter if you picked them up from bell services and brought them to your room.

If you met the grocery delivery person and took them there would not be a charge but I'm guessing that is not the case?

Edit:
The website from @muppets3d mentions you should not be charged if they are not brought to your room but mail packages are charged $6 so maybe they just marked them as mail?

We never notice as we have bell services bring our Groceries, Owners Lockers and luggage to our room.

Yes they must have marked it as bell services delivery . Their mistake but I will have to call tomorrow

 

[3kidz4dis]

Then you should have visted the bell services stand and asked the manager why you were charged. Once you check out and the bill is final I don't know what you can do.

We are at the airport ., noticed it on my credit card. We would not have fad time

 

[muppets3d]

We are at the airport ., noticed it on my credit card. We would not have fad time

I always get an email the night before checkout with my statement. Did you not get that?

 

[3kidz4dis]

I always get an email the night before checkout with my statement. Did you not get that?

In my spam at 3:00 am .. so we would not have time to have dealt with it anyway as we had an early flight

 

[muppets3d]

In my spam at 3:00 am .. so we would not have time to have dealt with it anyway as we had an early flight

Gotcha. Hopefully they can help you over the phone.

 

[eticketplease]

In my spam at 3:00 am .. so we would not have time to have dealt with it anyway as we had an early flight

That is where mine always goes as well not entirely sure why.

On a side note not sure when you got the groceries but you can look at the room charges in MDE during your stay. I do this every couple of nights so that I can bring a discounted gift card down to the front desk and wipe us back to $0.

 

[McCrae]

If Bell services received the groceries that is why you were charged. It doesn't matter if you picked them up from bell services and brought them to your room.

If you met the grocery delivery person and took them there would not be a charge but I'm guessing that is not the case?

Edit:
The website from @muppets3d mentions you should not be charged if they are not brought to your room but mail packages are charged $6 so maybe they just marked them as mail?

We never notice as we have bell services bring our Groceries, Owners Lockers and luggage to our room.

I have had Coffe from Hawaii delivered by mail and have not been charged.

 

[eticketplease]

I have had Coffe from Hawaii delivered by mail and have not been charged.

The website linked is referring to WDW. Thanks for sharing though glad to know Aulani doesn't charge to accept packages.

 

[McCrae]

The website linked is referring to WDW. Thanks for sharing though glad to know Aulani doesn't charge to accept packages.

I am referring to a BLT delivery, not Aulani.

 

[CarolynFH]

Yes they must have marked it as bell services delivery . Their mistake but I will have to call tomorrow

I believe there’s an email address for the Billing department on your statement, so you can try that. I like having an email trail in case of disputes.

Here it is: guest.services.billing@disneyworld.com.

 

[eticketplease]

I am referring to a BLT delivery, not Aulani.

Sorry you didn’t mention a resort so I just assumed it was Aulani as you did mention Hawaii.

It seems that this policy is guest by guest whether or not to charge.

 

[thanxfornoticin]

It sounds to me like it was an error on Disney's part that can be fixed. When we have Bell deliver to our room (and we've done it at BCV, AKL, OKW, and probably others), we're charged $6. When we go to Bell and pick it up ourselves, or we are there for the delivery when it comes, no charge.

 

[3kidz4dis]

It sounds to me like it was an error on Disney's part that can be fixed. When we have Bell deliver to our room (and we've done it at BCV, AKL, OKW, and probably others), we're charged $6. When we go to Bell and pick it up ourselves, or we are there for the delivery when it comes, no charge.

yes..it was. I called and they reversed the charge. They thought it was delivered to our room and it was not.