corpcomp
The 100 Yard Dash and Mr. D
- Joined
- Apr 1, 2006
- Messages
- 1,634
Our online check-in at BWV went flawlessly, until we were told that although we requested a high floor and room close to an elevator, that we were assigned the 1st floor at the end of the building (yes I know it is only a request). I pleaded for a higher floor and they moved us to a 3rd floor room, still at the end of the building facing the front entrance. I was fine with that. DW is afraid of rooms on the 1st floor.
The room was fresh & clean and we settled in for the afternoon. That evening we got a call telling us about our checkout in the morning. What? We had booked for 6 nights but the front desk misread the online check-in form and had us checking out the next morning. We were told the only way to fix it was to come down in the morning and get new room keys. Next morning I went to the front desk to be told the room keys were sent up and were under our door. No, there were no keys there. They then cut me fresh ones. We hoped that was the last issue.
Well we were wrong. The 2nd day DW noticed water all over the bathroom floor. Then I took a jacuzzi bath to find out the jets on one side of the tub were malfunctioning. We called engineering. The next day while we were out someone came up. We knew this because the tub was full of water (we had left it empty) and towels were put on the bathroom floor. The jets still did not work and there was water still leaking on the floor from the sink. I called again. That night a maintenance person came up. They found the leak (a rusted hot water pipe) and proceeded to put a rubber seal and hose clamp around it. Had no idea how to fix the Jacuzzi and called in a 2nd maintenance person. Again, no idea how to repair the jets. They told us they would send a plumber up on the 3rd day. No they never showed. I called the Engineering Supervisor (Tom) and finally the next day the Engineering Manager (Stu) called me and said the valve was bad, they could not repair while we were there and they would move us to another room. I told them we did not want repack everything and unpack for two more days. He offered compensation of $200. I instead said I would rather have 12 fast passes (4 each for the three of us). He readily agreed. Later we received 9 fast passes under the door. Ticked off after agreeing to the 12 fast passes, I called the front desk Manager who had signed them. He said he had a limited monthly allotment and could not give us more but offered an additional $50. I was OK with that.
We also went to Clearwater Beach to take the family para sailing – the highlight of the trip. Also went to Wet & Wild – the low point of the trip – not well taken care of and incredibly crowded - it was not a Disney type crowd. A Beach Club life guard we met told us he used to work there and every day threw out people caught "fooling around" in the lazy river at W&W. My mouth fell open. I then laughed when he told me he had written a term paper about his adventures there and received an A!
The rest of the vacation was quiet and we checked out via magical express without a problem.
Looking forward to returning to our home resort at the Beach Club in Feb.
The room was fresh & clean and we settled in for the afternoon. That evening we got a call telling us about our checkout in the morning. What? We had booked for 6 nights but the front desk misread the online check-in form and had us checking out the next morning. We were told the only way to fix it was to come down in the morning and get new room keys. Next morning I went to the front desk to be told the room keys were sent up and were under our door. No, there were no keys there. They then cut me fresh ones. We hoped that was the last issue.
Well we were wrong. The 2nd day DW noticed water all over the bathroom floor. Then I took a jacuzzi bath to find out the jets on one side of the tub were malfunctioning. We called engineering. The next day while we were out someone came up. We knew this because the tub was full of water (we had left it empty) and towels were put on the bathroom floor. The jets still did not work and there was water still leaking on the floor from the sink. I called again. That night a maintenance person came up. They found the leak (a rusted hot water pipe) and proceeded to put a rubber seal and hose clamp around it. Had no idea how to fix the Jacuzzi and called in a 2nd maintenance person. Again, no idea how to repair the jets. They told us they would send a plumber up on the 3rd day. No they never showed. I called the Engineering Supervisor (Tom) and finally the next day the Engineering Manager (Stu) called me and said the valve was bad, they could not repair while we were there and they would move us to another room. I told them we did not want repack everything and unpack for two more days. He offered compensation of $200. I instead said I would rather have 12 fast passes (4 each for the three of us). He readily agreed. Later we received 9 fast passes under the door. Ticked off after agreeing to the 12 fast passes, I called the front desk Manager who had signed them. He said he had a limited monthly allotment and could not give us more but offered an additional $50. I was OK with that.
We also went to Clearwater Beach to take the family para sailing – the highlight of the trip. Also went to Wet & Wild – the low point of the trip – not well taken care of and incredibly crowded - it was not a Disney type crowd. A Beach Club life guard we met told us he used to work there and every day threw out people caught "fooling around" in the lazy river at W&W. My mouth fell open. I then laughed when he told me he had written a term paper about his adventures there and received an A!
The rest of the vacation was quiet and we checked out via magical express without a problem.
Looking forward to returning to our home resort at the Beach Club in Feb.
Now look at all of the conversation you can have with folks about your adventures 
