Our last name got another family a free upgrade!

[hmp2z]

We just returned from a stay at the Innkeeper's Club at the BWI. There was a family with our same last name, and they were brought up to the concierge check-in area literally a minute after we were. Apparently the bellman had asked them if they were [my husband's first & last name] and they had told him yes, they were. They were wrong, of course; the man's first name was completely different from my husband's, but I guess he was just listening for the last name.

The CM checking us in kept saying to the bellman, "They're not concierge. They're regular guests." Then he told the bellman to give them free snacks from the lounge. After that, he gave them a free upgrade to concierge level, I guess because they'd been brought up there by a cast member.

I thought it was interesting that another family got a free upgrade, because they had our same last name and didn't listen too closely to the bellman

Cheers!
Heather W

 

[Joan S.]

Hi, I think this was VERY CLASSY of the CM not to make a BIG thing of the Bellmans mistake and not to make the GUESTS feel like they had done something WRONG. It was an EASY mistake on the GUEST part to just think they meant him when they said the last name. IMHO this is the kind of CM that makes WDW MAGICAL!!! Joan

 

[hmp2z]

I thought it was nice of him to upgrade them, too. I told my husband, once they'd been brought up to concierge level, the CM should let them stay there. And he did

Cheers!
Heather W

 

[Bouncing4Tigger]

What a nice thing to happen

 

[Thinktinknpixiedust]

and what is your last name... i wanna make sure i am behind you at check in! Great service!! that's awesome...