2Tiggies
Near to Tigger's House
- Joined
- Sep 21, 2009
- Messages
- 19,911
Does anyone know if Disney did any research/surveys to find out if people would actually prefer to use their smartphones so much while touring? I've seen a few oats now where people would like to be "disconnected" from technology at the parks but FP+ makes that nearly impossible.
I vaguely recall various surveys in around 2011 where there were questions that touched on this. While I do not recall the specific questions, I do remember that within less than a year after that, the first announcement about NextGen plans hit the internet, taking my mind back to the surveys. What I have discovered with Disney surveys is that often the questions you answer suddenly make more sense [in terms of relevance] at a later stage. I am left with a very clear impression that this concept was put forward and given the green light (or at least an amber one) before they had gathered a response from guests. If you look at past surveys it seems that Disney had already decided to move forward with this and questions come across as misleading when looking back because it's almost as if you are coached when presented with a question. I can't tell you how many times I have been going through a survey and a question pops up where I think "What the heck ....?) and casually put an answer in because I can't figure out in what context it is intended. I am putting my neck out here, but it's going to take some doing to persuade me that our answers lead to the outcomes we eventually see. They decide what they want to do and find a way to pose the questions so that they get the answers they want. You can read into that as you wish. My firm view is that they will interpret what you say to fit the decision that has already been made before you even hit that submit button.
Example: In the initial stages of the MDE rollout, with all it's problems, frustration and outcries, we get a statement implying that everyone loves it and that it's a success .... blah blah blah.
I also remember being asked in a survey if I would like to be able to plan more of my trip online. At the time, Disney's website was pretty basic with far better and more up to date planning tools available on other websites. So of course I would have said yes! Did they ever suggest that FP would be tiered? Limited to 3 (anyone who has visited this year until this week, has been subjected to the limit so the fact that it is no longer relevant does not apply to those trips taken in the first quarter of this year)? Do you believe that the majority of us would have answered the same way if they posed the question a little more transparently?
Sure, they use the surveys. But the questions are misleading and you don't know it until you see an announcement for a cutback, change, limitation or restriction. And they they respond with "We asked our guests and 98% of them said YES PLEASE ...... " Oh I believe you. Thousands wouldn't .....