OT: Way OT

[chwgmjay]

This is way way WAY OT, but I need somewhere to vent that's not going to get back to our managers and cause me issues later.

So... I work in a hotel. I'm technically (sorta) a supervisor, but I don't really get paid as a supervisor. On the weekends we don' have a manager here, so stuff usually falls to me.

We sell football ticket packages (tickets to the football game plus a hotel room for 1-2 nights.) Sales sells these packages, and we usually just check the guests into their rooms/once in a while we'll give them their football tickets if something happened where we weren't able to ship the tickets to them.

This weekend, the sales manager that deals with the football ticket packages is out of town at a wedding, so naturally, this would be the weekend that we have issues.

I'm at the desk, checking ppl in when someone mentions that their tickets should be here. No tickets are here. So I pull the file to double check there are no tickets and then tell them that I will get a hold of a manager to get everything straightened out.

Get a hold of my boss, who panics and calls our Director of Sales, who panics because we don't have any extra tickets. They send me online to start looking for tickets. I find tickets online, but they're not the nice ones that we usually sell. In the mean time, it's a football weekend so the hotel is packed and people are constantly checking in, and I'm having to leave the desk to dig through the sales office to and see if there are any magical tickets that will suddenly appear.

All the while the guest is upset that we don't have their tickets and I'm having to reassure them that I will get it taken care of.

We finally get a hold of the sales manager that deals with the packages, and she apologizes and says she'll get a hold of the person she sold our "extra" tickets to (one of our vendors that we generally have a good relationship with, but it's been slightly strained lately), and have him return them. Except that she then calls back to say that he'll be calling me. Which means that he may or may not know the situation, and I may have to break the news to him.

And, actually, while I was typing this, he called back and I was able to convince him to return the tickets, while apologizing profusely for our mistake.

So, hopefully, everything is OK. I'm just irritated that I had to deal with all of this.

 

[DOPEYLUVER]

Good for you for being able to fix the situation.

Keep coming here if you need to vent and keep yourself out of trouble at the same time.

I have a sign that one of my co-workers bought me. It says, "Whining $5" I seem to be the go to person whenever someone has a problem. The funny thing is that I'm not really a very sympathetic person.

 

[mikelan6]

Glad your issue was resolved. I also hate when trouble comes up that was not my fault and I have to resolve it. It happens.

 

[DVC~OKW~96]

Wait a second. She SOLD a guests tickets? Is that, well... smart?

Sounds like you had a rough day at work. Hope the rest of the weekend is better for you!

 

[SandrA9810]

Kari feels the same way... she was coordinator and a trainer. But because some one was drunk, told some one else something at a local fast food place, they interpreted as something else and went to the managers. Because of the accusations, they automatically pulled her status. She proved that it was untrue through computer records. And still hasn't gotten her status back. Major major blow to her to loose trainer over a lie.

So any case, she's at work, outside thunder telling guests that it's down. A MANAGER, comes out from the mountain to say "you were a trainer, how do you do this??"
I would've laughed in his face, but she's too nice.