MikeJ
Retrait is finally here...
- Joined
- Aug 18, 1999
- Messages
- 871
After the weekend I had I'm feeling very empowered as a consumer. It all started last week when we had an appliance repair guy in to fix our fridge. He repaired the problem but created another which resulted in a blown resistor on the main controller board. After getting nowhere with him on who should foot the cost of those repairs I filed an online complaint against the company with the local BBB. They may ignore the complaint, but at least it will show on their record for anyone else who might check. And I felt much better for doing it.
On the weekend I exchanged a hand-crank flashlight we purchased at Costco back in June. I didn't have the receipt but when I showed her how poorly it was working she immediately got another one off the shelf for me.
Then I had an issue with a custom paint mix at Rona. The original formula was mislabelled by the clerk when we got it last month, so when I went to get some more the other day it didn't match. (Which was really frustrating since I'd spent a couple of hours painting with the new stuff before realizing there was a colour difference.) The clerk and manager figured out what happened with the original formula and they provided another gallon of the paint at no charge.
A lot of people complain about poor customer service these days, but the last two incidents underscore to me that if you have a legitimate issue and approach the company in a reasonable manner, they will do whatever they can to make the customer happy.
And if the appliance repair place comes through I'll have been 3-for-3 on the weekend. But I'm not holding my breath...
- Mike
On the weekend I exchanged a hand-crank flashlight we purchased at Costco back in June. I didn't have the receipt but when I showed her how poorly it was working she immediately got another one off the shelf for me.
Then I had an issue with a custom paint mix at Rona. The original formula was mislabelled by the clerk when we got it last month, so when I went to get some more the other day it didn't match. (Which was really frustrating since I'd spent a couple of hours painting with the new stuff before realizing there was a colour difference.) The clerk and manager figured out what happened with the original formula and they provided another gallon of the paint at no charge.
A lot of people complain about poor customer service these days, but the last two incidents underscore to me that if you have a legitimate issue and approach the company in a reasonable manner, they will do whatever they can to make the customer happy.
And if the appliance repair place comes through I'll have been 3-for-3 on the weekend. But I'm not holding my breath...
- Mike
