Morning- we had a similar problem with Disney a few years ago when they had claimed the money 3 times but not actually taken it. However because they had tried to claim it the money was frozen in the bank so couldnt be acessed for anything else.
Hopefully it will be sorted soon and you will be able to book your flights
yes that is exactly what is wrong with me. and nobody even apolagised or anything even when i said i need it sorted fast *** i have no flights for my holiday. do you remember how long it took to get it sorted